Care Management Support Coordinator II

Are you an analytical healthcare professional in Texas looking for a rewarding work-from-home role? We are seeking a dedicated Care Management Support Coordinator II to join a collaborative team! In this key position, you will be responsible for conducting outbound calls to members and primary care providers (PCPs) to obtain signed Physician Signature of Need and Medical Necessity forms, ensuring members receive timely, essential care.

Working comfortably from your home workspace on a steady daytime schedule (Monday – Friday, 8:00 AM – 5:00 PM CST with no weekends or overtime), you will document interactions in TruCare Cloud, log incomplete forms on SharePoint, and manage daily case loads of 25–35 members. If you bring at least two years of medical office or call center experience, high typing speed, and strong computer literacy across Microsoft applications, this position offers a stable, supportive environment to apply your expertise and grow long-term.

salary: $21.24 - $21.25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Position Summary:

Perform outbound calls to members and healthcare providers to obtain required medical necessity documentation, log incomplete forms, and manage patient accounts within proprietary software databases.

Key Responsibilities:

• Conduct outbound calls to members and PCPs to secure Physician Signature of Need and Medical Necessity forms.

• Document all outreach activities and case notes in TruCare Cloud, maintaining a minimum metric of 25 detailed notes daily.

• Track and log incomplete PCP forms on SharePoint and resolve documentation errors promptly.

• Manage daily caseloads ranging from 25 to 35 members while navigating multiple software platforms.

Requirements:

• High School Diploma or GED required.

• 2+ years of healthcare experience (medical office, call center, PCP office, or managed care preferred).

• Typing speed of at least 50 WPM with high accuracy.

• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, OneNote) and general computer systems.

• Dedicated, private HIPAA-compliant workspace and a personal cell phone for VPN login.

• Full availability for mandatory 6-week camera-on virtual training (Monday – Friday, 8:00 AM – 5:00 PM CST).

Skills

• Patient Support
• Multi-tasking
• Decision Making

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.