Front Desk Receptionist

Front Desk Receptionist

Maloney Properties – Voted "Best Place to Work" by its employees for 11 years!

Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 11,000 units throughout the New England area.

We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, we have a high employee retention rate with an average employee tenure of more than 10 years.

We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer.

Your Responsibilities

Maloney Properties is seeking a Front Desk Receptionist to join a team of housing professionals in Boston, MA. The work hours are 8:00am to 4:00pm, Monday to Friday. This position serves in a dual front-desk and administrative/clerk capacity, combining high-quality resident hospitality with property operations, financial data entry, vendor coordination, and access management. The Front Desk Receptionist will maintain a welcoming and professional lobby environment while serving as a key administrative resource for property management staff, residents, and building operations.

Key responsibilities include:

• Serving as the primary, highly visible point of contact for residents, guests, vendors, and service providers.
• Greeting visitors, responding to resident inquiries, and supporting the consistent application of established building policies and procedures.
• Monitoring building entrances and access-control systems and authorizing visitors, vendors, and others in accordance with established protocols.
• Managing incoming mail and packages, including intake, logging, secure storage, resident notification, and deliveries, as appropriate.
• Answering multiple telephone lines, monitoring front-desk communications, and preparing routine property correspondence.
• Maintaining a clean, organized, and professional reception and lobby environment.
• Posting invoices, accounts-payable documentation, work orders, resident payments, bank deposits, and other routine financial and administrative tasks in accordance with established procedures and systems.
• Receiving resident maintenance requests, accurately entering work orders, and coordinating with maintenance staff and others, as needed.
• Conducting routine property rounds, observing common areas and entrances, and promptly reporting maintenance, safety, security, or housekeeping concerns to the appropriate management and/or maintenance staff member.
• Supporting management operations regarding resident communications, property-management initiatives, and other administrative duties as assigned.

Your Qualifications

We are looking for someone with excellent time management, communication, hospitality and organizational skills who brings a strong customer-service mindset and can effectively balance front-desk activity with detailed administrative tasks and responsibilities.

• Previous administrative, concierge, hospitality, or residential property-management experience is required.
• Strong customer-service skills and the ability to interact professionally with residents, guests, vendors, and colleagues are required.
• Experience with Yardi, BuildingLink, or another property-management software platform is preferred.
• Strong attention to detail, sound judgment, and a professional and dependable presence are essential.

Compensation & Benefits:

We offer highly competitive pay and a comprehensive benefits package including great health benefits, 13 paid holidays, vacation time, 401k match, life and disability insurance, employee assistance program, an extra paid day off during your birthday month, and more! You will love our family-friendly workplace and healthy work-life balance at Maloney.

We also offer training programs and opportunities that lead to employee advancement and promotions. If you are interested in furthering your skills and building your career, this is a great opportunity for you!

Salary Range: $33.00-$38.00 per hour depending on previous experience.