Desktop Support Technician

Desktop Support TechnicianNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Indianapolis, Indiana (US-IN), United States (US).This role is responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters.This position will be a client based position. Only local candidates will be considered.Local travel could be required as needed, so reliable transportation is required.Role ResponsibilitiesExecute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.Coordinates with Client End User on expectations and availability to conduct Managed Client Services.Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.Identifies potential issues that could adversely impact End User experience and follows through on action steps.Strives to meet all Client SLAs & Customer Satisfaction Goals.Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.Basic installation and maintenance of technical products.Follows predefined procedures and tasks in everyday activities.Work is regularly reviewed by a more senior level technical specialist.Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.Installs, maintains and optimizes desktop /notebook configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repair services.Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.Instructs customers in the operation and maintenance of the system.Basic Qualifications3+ years desktop/technical support experienceAdditional skillsA+ CertificationLocal travel will be required on a weekly basis, so reliable transportation is required.Experience in a plant/manufacturing environmentMust have a proven customer service backgroundKnowledgeable of Windows Operating System environmentMust be able to comprehend and follow verbal and written technical instructions and scriptsGood verbal and written communication skillsPhysically able to lift and move Enterprise and Client technology hardware in our customer environmentsExcellent interpersonal skills and ability to work collaboratively in a team environmentBasic customer interaction skillsStrong troubleshooting skillsNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $ 25.66 – $34.72/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.This position may also be eligible for incentive compensation based on individual and/or company performance.This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.