Help Desk Analyst

Helpdesk AnalystWe are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to:Responsibilities:Provide remote and on-site desktop support for company users and computers.Intermediate support of Windows 10/11Intermediate support of Apple/iOS and Android phonesIntermediate Microsoft Office 365 AdministrationIntermediate Active Directory AdministrationIntermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)Intermediate Desktop applications (Office, Adobe, etc.)Job Functions:Imaging, deployment and application installation.Perform PC and device upgrades.Perform minor repairs and routine cleaning of server rooms and equipment storage.Escalation of help desk tickets.Work with team and management on escalation of any issues (equipment, network etc)Special assignments and projects as directed by the team lead or Director.Assist with inventory management, shipping and receiving of IT assets.Assist in creating new operation procedures for the IT knowledge base.Travel Requirements:Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)Required Qualifications and Preferred Skills:BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.Collaborative interpersonal skillsAbility to adapt and take initiative.Great client-facing communication and customer service skillsAnalytical and organizational skillsIntermediate experience troubleshooting, configuring, and repairing laptopsIntermediate experience with Active Directory/Domain ControllerIntermediate understanding of Group Policies and other commonly used IT concepts and technologiesProficiency in MS OfficeBasic knowledge of Linux and Apple/iOSBasic knowledge of VPN technologiesMust be eligible to work in the USA long term without sponsorship.Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.In addition to exciting work at a growing company, we offer the following benefits:Health, Dental, and Vision Insurance401(k) Retirement Plan with a company matchVacation / Holiday PayPaid Volunteer time offTuition ReimbursementProfessional Associations, Conferences and SubscriptionsCompany Meetings & EventsToyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.