Valet Driver Lead - SGHS Brunswick - EVS

To provide leadership and vision to staff through the delivery of excellent customer service of the Support Service Program. Under the direct supervision of the Valet Manager, this position will perform according to established procedures a variety of valet duties, to include but not limited to: cashier work, parking and retrieving cars, and coordinating staff resources according to current demand. Excellent customer service attitude and communication skills required maintain a high quality of service that meets and exceeds the company code of conduct.

Job Responsibilities

• Maintain all assigned loading areas in a clean and neat manner. Completes daily supervisors inspection form.
• Maintains vehicles in the same condition or state that the owner trusts them to our care.
• All valet vehicle keys have a ticket and are scanned into CVPS.
• Follows appropriate protocol for traffic rules.
• Maintains responsibility for attendance and punctuality.
• Maintains responsibility to keep a neat and professional personal appearance adhering to the departmental and hospital dress code.
• Assists in enhancing productivity and efficient operations of the department.
• Promotes effective interpersonal and interdisciplinary relationships, maintaining professional conduct at all times.
• Demonstrates commitment to professional growth and competence by adherence to departmental and company annual training commitments
• Abides by State driver safety rules.
• Able to provide excellent customer service in a first-impression, fast paced environment (AIDET).
• Maintain responsibility for money handling as assigned by management, in a fair and ethical manner.
• Complete daily inspections of immediate areas and addresses deficiencies.
• Assist Valet Manager with labor coordination during shift.
• Demonstrates the components of the ICARE values statement.
• Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
• Maintains compliance with all requirements of federal, state, and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age
• Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended

SUPERVISORY RESPONSIBILITIES

Assist Manager in traffic flow by coordinating activity from the cash register and ramp to the garage. Therefore, it is anticipated that this position will arrange and/or direct service from beginning, to service completion by leading the ramp: Cashier, Drivers, and Key Person. This person will have ultimate responsibility to provide service continuity, and a safe clean environment for other ramp team members.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A High School Diploma or GED is required.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. 

The requirements listed above are representative of the knowledge, skill, and/or ability required. 

WORK ENVIRONMENT

Assignment areas are generally outside, or near entries for driveway/ramps. Environmental condition may include but are not limited to: slippery surfaces from rain, exposure to direct sunlight, seasonal cold, and auto exhaust to name a few. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

LANGUAGE SKILLS

Requirement must be able to communicate in English verbal and written. Other languages are a plus.

MATHEMATICAL SKILLS

Must have money-handling ability.

REASONING ABILITY

Position utilizes common sense driven by common courtesy. Must be able to relate to customer’s needs and respond appropriately. Must also be able to think spatially to direct traffic in the most efficient and safe manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires very good health and stamina. Duties require constant standing, frequent walking, and occasionally lift/assisting (10 to 100 lbs if assisting a guest). Good vision is also required (with or without eye ware) - to be observant of surrounding activities at all times.