Personnel Security Assistant - Help Desk

Job Description

Job Description

Join Our Team as a FPS - Personnel Security Assistant / Help Desk Support!

Who We Are:

At Protection Strategies, Inc. (PSI), a Service-Disabled Veteran Owned Small Business, we engage with industry professionals to provide top-tier security solutions and personnel security expertise for the U.S. Government. Our mission is to safeguard our clients' interests with integrity and innovation, reshaping the landscape of security.

Why PSI?:

Become part of a dedicated team that values people first and believes in making a meaningful impact. We offer cutting-edge solutions that promote safety and protect critical infrastructure. Your hard work will be recognized in our mission-driven culture.

What We Offer:

• Comprehensive Benefits : Medical, Dental, Vision, Telemedicine
• Financial Support: 401(K) Retirement Plan, Tuition Assistance, Disability Products
• Wellness Programs: Employee Assistance, GoodRx, Commuter Benefits
• Flexible Spending Accounts: HSA + HRA

Position Overview:

Review of investigative forms for completeness, accuracy, and correct type of investigation needed. Follow up with requesting or investigating offices to fill gaps in needed information.

Key Responsibilities:

• Receives telephone calls and respond to incoming e-mail messages on "Customer Service" web address.
• Ability to review e-QIP request online and provide technical assistance with the applicant.
• Prepares, submits, monitors, and updates computer tracking systems concerning appropriate case material.

Qualifications:

• Minimum three (3) years of directly related experience performing administrative support
• in personnel security functions.
• Shall demonstrate a proficiency in various types of information technology applications, such as Microsoft Office, including MS Word, Access, Excel, and PowerPoint.
• Written and oral communications skills commensurate with positions

EEO Statement

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen.

Practical AI Application

• Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
• Understands the strengths and limitations of AI systems and exercises sound judgment in their use
• Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
• Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
• Exercises discretion when using AI with sensitive or proprietary information
• Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools

Ready to Make a Difference?

Apply now to join PSI and help shape a safer future!