Customer Support Representative

We are seeking a reliable and customer?focused Customer Support Representative to support a high?volume customer support operation in Blue Ash, OH. This role is well?suited for individuals who thrive in fast?paced environments, enjoy problem?solving, and are committed to delivering a positive customer experience. This position is expected to last at least 5 months with the potential to extend or convert to permanent based on needs and performance.

This position is 100% onsite, Monday through Friday, 9:00 AM 6:00 PM.

Responsibilities

• Handle a high volume of inbound customer inquiries, providing accurate, professional, and timely assistance
• Troubleshoot customer issues while maintaining established service and quality standards
• Professionally manage escalated concerns, ensuring resolution within defined policies and timelines
• Conduct inbound and outbound communications, including callbacks and follow?ups, to support queue performance
• Take ownership of customer issues and collaborate with internal teams and external partners to drive resolution
• Apply strong problem?solving and negotiation skills to resolve issues within role guidelines, escalating when appropriate

Qualifications

• 1+ year of customer service experience; call center experience preferred but not required
• Strong verbal and written communication skills
• Detail?oriented, dependable, and able to multitask in a fast?paced environment
• Comfortable handling high volumes of customer inquiries and resolving complex issues
• Ability to work onsite MondayFriday, 9AM6PM in Blue Ash, OH

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to