Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.

Responsibilities:

• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.

• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.

• Provide customers with updates on order status, product information, and general service-related questions.

• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.

• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.

• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.

• Review information carefully to minimize errors and help maintain high service standards across each interaction.

• At least 1 year of customer service experience in a call center, office support, or order processing environment.
• Previous experience handling inbound calls and responding to customer inquiries in a fast-paced setting.
• Strong order entry skills with a high level of accuracy and attention to detail.
• Working knowledge of SAP and Microsoft Office applications, including Word, Excel, and Outlook.
• Clear verbal and written communication skills with the ability to interact effectively across teams.
• Strong organizational skills and the ability to manage multiple priorities with minimal supervision.
• Willingness to learn new systems, adapt to changing needs, and take on additional responsibilities as required.