Senior Consultant

Sr. ConsultantThis position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.Lead channel-aligned engagement and serve as the primary liaison to OEM Field teams, building trusted relationships that influence dealer behavior, accelerate enrollment, and improve retention.Own a portfolio of high-profile dealership accounts, building strong client relationships, fostering ongoing engagement, and driving renewals and additional solution enrollments.Execute strategic outreach and engagement plans informed by Field and dealer insights, delivering clear value narratives, supporting field events, and driving increased adoption, utilization, and overall program impactThis role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidates must be available and willing to work in-person Mondays and Wednesdays. If you're ready to grow your skills and make an impact, we'd love to meet you.URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.At Urban Science, we are committed to creating an inclusive and welcoming workplace where diverse perspectives drive better outcomes for our employees, clients, and communities. We are proud to be an equal opportunity employer and make all employment decisions based on qualifications, merit, and business needs. We are committed to equitable practices across hiring, development, career growth, and compensation. In accordance with applicable federal and Texas law, we do not discriminate in any aspect of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.Essential Duties and ResponsibilitiesPlans, organizes, develops, and delivers client-requested reports, deliverables, and projects on time, adhering to client requested specifications.Designs, creates, and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.Assists management in creating estimates and proposals for clients to better understand the proposal process.Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.Tracks, processes, analyzes and verifies data to improve accuracy and quality.Assume responsibility for accurate and high-quality data being utilized on assigned projects.Accurately performs application coding and testing functions associated with the development of custom client software.Use technical skills to accurately update and maintain Urban Science internal software systems.Adheres to quality control standards for Urban Science and client organizations.Coordinates with individuals or teams to complete analyses, tasks, and projects on time and with high quality.Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions, and results.Proactively communicates with management to provide updates and report issues in a timely manner.Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.Works with manager in completing annual goal setting and performance review promptly.Works with manager to prioritize other duties as assigned.SUPERVISORY RESPONSIBILITIES:In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff:Set objectivesParticipate in performance appraisalsAssign and prioritize workApprove timesheetsEstablish and maintain quality, quantity, and timeliness of workOversee trainingCoach, mentor, manage, and motivateQualifications - Education and ExperienceTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by othersWritten Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structureAnalytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal wayResults Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standardsEthics & Integrity: Requires the ability to behave in a trustworthy & transparent mannerTeamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a teamSelf-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviorsInformation Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunitiesInitiative: Requires the drive to go above and beyond to improve or enhance job resultsQuality Control: Requires the ability to monitor and check work-related information and deliverables ensuring high quality and accuracyService: Requires the ability to understand and help/assist both internal and external customers and meet their needsFlexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understanding and appreciate different and opposing perspectivesConceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger pictureInterpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in peopleSelf-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructivelyOrganizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organizationRelationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customersAssertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directionsDeveloping & Coaching: Requires the ability, desire and intent to teach and foster the development and long-term capability of one or more employees by providing coaching, direction and feedback to enhance performanceDatabase: Requires demonstrated knowledge of relational database management, including creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is requiredMath & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analysesMS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferredTechnical/Software: Requires the ability to understand and work with software tools & packages used by Urban ScienceTime Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on scheduleProject Management: Project management skills strongly preferred, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes; requires the ability to follow established internal PMO procedures and present project conclusions to management; proficiency with MS Project preferredSales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate