Business Analyst, Business Systems

Overview

About the role

As Business Analyst Business Systems & AI you will work in Alpharetta Georgia five days per week supporting the Senior Director CRM Systems and Business Integrations. You will support Salesforce integrated business systems internal-facing AI Agents and functional workspaces. You will work with developers in Alpharetta and Bangalore India coordinating analysis governance quality and delivery.

Key Responsibilities

• Define requirements and acceptance criteria for AI Agents workspaces integrations and Salesforce enhancements
• Manage feature requests backlogs dependencies risks decisions and release coordination
• Own the AI Agent MCP Server and MCP Tool registry and governance reviews
• Plan QA and UAT manage defects and confirm business sign-off before releases
• Coordinate distributed developers stakeholder feedback reporting documentation training and change readiness

About you

You bring strong analytical ability and sound judgment to complex business systems work. You can work across time zones translate technical concepts for non-technical audiences and translate business needs for technical teams. You maintain accurate documentation facilitate working sessions and hold delivery standards while coordinating multiple priorities.

Qualifications

• Bachelors degree in Business Information Systems Computer Science or related field or equivalent experience
• 35 years supporting enterprise systems process automation and system integrations as a Business Analyst
• Experience with requirements user stories test plans QA UAT defect management and release sign-off
• Experience managing backlogs coordinating releases and supporting CRM and integrated enterprise environments
• Experience with data analysis project management distributed development teams training and change management

To be ahead of the pack you might have:

• Exposure to AI agent chatbot or LLM-based application delivery
• Knowledge of Salesforce release management sandboxes and deployment practices
• Familiarity with IT governance access review audit processes or ADKAR
• Experience designing user-facing applications portals or functional workspaces

Whats in it for you

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced flexible and casual environment an outstanding opportunity for career development and growth.

About Aptean

At Aptean our mission is to solve tomorrows unique challenges today with unrivaled purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical industry-specific software solutions. Apteans purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers distributors and other focused organizations. Apteans compliance solutions are built for companies serving specific markets such as finance healthcare biotech and pharmaceuticals over 10000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

At Aptean our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers our employees and our company. TVN Reddy

Aptean pledges to promote a company culture where diversity equity and inclusion are central. We are committed to applying this principle as we interact with our customers build our teams cultivate our leaders and shape a company in which any employee can succeed regardless of race color sex national origin sexuality and gender identity religion disability or age. Celebrating our diverse experiences opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Required Experience:

IC