Account Coordinator

Texas Building Supply, a division of USLBM, serving the major markets in Texas with five building material yards and one window distribution facility across Austin, Houston, Dallas-Ft. Worth and San Antonio. . A Brief Overview The Account Coordinator serves as the primary liaison between operations and sales regarding order scheduling and delivery coordination. This position is responsible for ensuring customer orders are accurately scheduled for delivery and that all delivery information is maintained within company software platforms. The Account Coordinator works closely with customers, the Inside Sales team, dispatch, and fleet operations to communicate delivery requirements, provide exceptional customer service, and ensure a seamless customer experience from order acceptance through delivery. What you will do Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives. Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations. Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly. Prepare estimates; price material for quotes and orders; write order tickets. Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability. Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team. Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing. Maintain stock levels on the sales floor and in the stockroom. Records and invoices credit and cash received and prepares bank deposit. Assists sales personnel with quotes, order entry and inter-store transfers. Provides clerical support by filing, sorting and opening mail. Required For All Jobs Perform other duties as assigned. Comply with all policies and standards. Adheres to Company's commitment to workplace safety. Education Qualifications High School Diploma or GED required. Experience Qualifications 2+ years of customer service, order management, logistics coordination, inside sales support, or related experience preferred. Skills and Abilities Must be proficient using calculator, CRT, cash register, and experience using computerized accounts receivable system Knowledge of building supplies, applications, related equipment, and/or construction industry. Good interpersonal and customer relations skills and excellent oral and written communication skills. Should be familiar with inventory and inventory control. Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies. Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. . Click Here for Information Regarding Our Benefits Texas Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.