Workstation Support Technician

Mayo Clinic (Job ID: 37759499)

Technical Dress Rehearsal Tester

6 month contract

Location: onsite, 700 West Avenue South, La Crosse, WI, 54601

Overview: Mayo Clinic is seeking temporary TDR Testers to support go-live readiness for a large-scale system implementation across Mayo Clinic Health System locations. Testers will validate that approximately 3,445 workstations and peripheral devices, including printers, scanners, and label printers, work correctly in the production environment before the April 2027 go-live. Testers will follow standardized test scripts, document results, and retest devices after issues are fixed. This is a great opportunity for recent college graduates looking to gain hands-on experience in healthcare IT. No prior Epic experience or certifications are required, and full training will be provided.

Key Responsibilities:

Complete Mayo onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026

Test workstations and peripherals at assigned MCHS locations by following step-by-step test scripts

Accurately document test results, failures, and issues in the designated tracking tools

Escalate identified issues to the appropriate technical teams for remediation

Retest devices and workflows after remediation and track issues through resolution

Support Production TDR from December 2026 through April 2027, including the final handoff of open items into go-live readiness processes

Work professionally and respectfully in active clinical and patient care environments

Minimum Qualifications:

Strong computer troubleshooting and problem-solving skills

Ability to follow detailed written instructions consistently

Strong attention to detail and accurate documentation skills

Ability to travel between MCHS locations and work on-site

Preferred Qualifications:

Degree or coursework in information technology, computer science, or a related field

Familiarity with Windows workstations and common peripherals

Experience in a healthcare or customer-facing environment

Physical Requirements: Ability to stand, walk, and move between departments for extended periods.

Required Education:

High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role.

OR

Associate's degree with two (2) years of experience in project coordination, order fulfillment, or customer service role.

OR

Bachelors degree and excellent computer troubleshooting and problem-solving skills.

Skills

Basic computer skills, customer service

Top Skills Details

Basic computer skills,customer service

Job Type & Location

This is a Contract position based out of La Crosse, WI.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of La Crosse, WI.

This position is anticipated to close on Oct 20, 2026.

This is a fully onsite position in La Crosse,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.