National Account Management Specialist - IME

National Account Management Specialist

Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention.

The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience.

Account Management & Client Relationships

• Serve as the primary day-to-day contact for assigned national accounts
• Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders
• Develop a deep understanding of each client's workflows, expectations, and program requirements

Sales & Revenue Growth

• Drive referral and revenue growth within designated national accounts
• Identify and execute upsell and cross-sell opportunities
• Partner with Sales Directors and Managing Directors to align on account strategy
• Support new client rollouts and participate in client meetings, events, and industry conferences
• Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion
• Stay informed on market trends, competitor activity, and industry developments

Client Stewardship & Engagement

• Lead and support stewardship meetings, quarterly business reviews (QBRs), and performance check-ins
• Prepare and present service metrics, utilization trends, and improvement opportunities
• Ensure clients remain informed, engaged, and confident in service delivery

Issue Resolution & Escalation Management

• Act as the primary contact for client concerns, service issues, and escalations
• Partner with internal teams to investigate and resolve issues in a timely manner
• Communicate updates clearly and proactively to clients
• Identify risks early and implement solutions to prevent recurrence

Operational Alignment & Program Management

• Ensure client-specific requirements are clearly communicated and executed internally
• Collaborate with operations, scheduling, and QA teams to maintain service consistency, turnaround times, and quality
• Support onboarding and implementation of new programs and accounts

Performance Monitoring & Continuous Improvement

• Track and analyze key metrics, including turnaround times, report quality, and client satisfaction
• Identify trends and recommend process improvements
• Partner internally to enhance overall service delivery

Internal Collaboration

• Work closely with National Sales Managers, Managing Sales Directors, Sales Directors, and Operations teams
• Support the rollout and ongoing management of national programs
• Provide feedback on client needs, service gaps, and market insights