Support Services Coordinator

Support Services Coordinator – Hamilton CountyCompany: CareStar, Inc.Location: Hamilton Co. OHJob Type: Full-Time | Office-BasedIndustry: Healthcare / Social Services / Case ManagementAbout the Opportunity at CareStarFounded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking Support Services Coordinator to join our Support Services department. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a Support Services Coordinator, you'll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You'll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.Key ResponsibilitiesCompletes calls to assess eligibility of participants according to program-specific criteria and timeframes. Refers non-eligible participants to appropriate community resources.Explains criteria and application process for applicable waiver programs, Medicaid Services and other community programs to callers in need of services.Adheres to all HIPAA regulations to ensure confidentiality of both consumer and employee information.Sends documents to consumers, home care team members, and callers with 100% accuracy to ensure HIPAA compliance; this includes all clinical documentation, waiver applications and instructions.Investigates returned documents for correct addresses; updates consumer database and/or notifies case manager of needed changes or inability to obtain correct information; notifies provider management of changes needed in the provider database.Emails accurate, complete information from callers to company employees as needed; accurately documents all calls in company electronic Caller Log per protocol.Participates in, and occasionally leads, cross-training efforts to ensure adequate coverage for all administrative services tasks.Minimum QualificationsHigh School Graduate or GED equivalent, with knowledge of medical terminology.At least one (1) year of experience in telephone customer service (multi-line, high call volume) and data entry preferred.Ability to provide excellent customer service, including effective interpersonal, verbal and written communication skills, independently and as part of a teamWhy Join CareStar?Remote flexibility with meaningful community engagementCompetitive salary based on experience and educationComprehensive benefits: Medical, dental, vision, life insurance401(k) with a generous company matchPaid time off + 10 paid holidaysEmployee Stock Ownership Plan (ESOP) – become a part-owner in the companySupportive, mission-driven culture focused on improving lives