Client Project Manager

Job Description

Job Description

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The customized feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for our business clients.

We have a new opportunity available for a full-time Client Project Manager to join us in our mission of reaching 35M survey participants by 2035.

Are you the person your friends put in charge of the group trip itinerary? Do you get a little thrill from a project plan that is perfectly on track and an inbox sitting at zero? Can you juggle a portfolio of clients, keep every action item from falling through the cracks, and still show up to the meeting looking like you have it all together? If “I’ve got it handled” is basically your personal motto, keep reading.

What You'll Do:

• Own the administrative, project management, and communication side of the client relationship for a portfolio of Beyond Feedback’s clients.
• Sit in on survey program design meetings and keep a clear, organized record of every client decision.
• Support conversations regarding program design by bringing your own project management expertise to the table.
• Be the friendly, reliable voice clients hear from, managing day-to-day communications and keeping everyone in the loop.
• Facilitate client meetings and show up for client presentations, ready to contribute.
• Schedule and distribute client reports to the right people, right on time.
• Coordinate client user permissions so the right people have the right access.
• Turn client results presentations into clear next steps by documenting action items and requests.
• Coordinate meetings between our internal team and client leaders, keeping everyone’s calendars and expectations aligned.
• Set up and customize client initiatives around action planning, training and development, and rewards and recognition.

What You Bring to the Table (Required Qualifications):

• High school diploma or equivalent required; Bachelor’s degree preferred.
• One or more years of project management experience.
• One or more years of experience in the customer or employee survey industry preferred.
• Strong verbal and written communication skills, with experience coordinating between clients and internal teams.
• Strong organizational and time-management skills.
• The ability to manage a portfolio of fifteen to fifty client accounts at once.
• Excellent meeting facilitation and documentation skills, including tracking and following up on action items.
• Working knowledge of virtual meeting technology and project management software.
• Sharp attention to detail and a genuine commitment to quality and on-time delivery.
• Ability to prioritize and coordinate multiple client engagements at the same time.
• A collaborative spirit with the ability to work well with co-workers and cross-functional peers alike.

What's In It for You (Comp & Benefits):

• Starting pay is between $28.00 and $32.00 per hour, depending on experience.
• A comprehensive suite of benefits, including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, parental leave, vacation time, and more.
• Generous paid time off with 15.5 paid holidays plus Birthday Friday and 2 Rest & Reprieve days. Plus, we pay you a $2,000 vacation allowance to use as you choose starting at your 5-year anniversary - that’s right, we pay you to go on vacation! We even pay you to give back to your community and volunteer at a place of your choosing two days per year.

Our Work-From-Home Arrangement

This role is primarily remote, with on-site time required for quarterly staff meetings. Travel is minimal, limited mostly to occasional trips to the metro Phoenix area for staff meetings. You must have reliable internet service at home (minimum speed of 10MB download/5MB upload) and a dedicated workspace at your home that is free from distractions, just like you would if you worked from our office. Beyond Feedback provides all the equipment and systems you need to be successful.

Our Commitment to Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

\nCompany Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.