IT Technical Support I

PADCOM is deeply invested in our employees; we look at our team as a family.

IT Technical Support I

About the Role

PADCOM Design & Construction Management Services is seeking an IT Technical Support I to provide helpdesk and technical support services for the Airport Development Group at Los Angeles International Airport.

This role is responsible for troubleshooting hardware, software, and network-related issues, supporting onboarding and offboarding activities, and ensuring timely resolution of IT incidents. The position works closely with staff across multiple airport locations to maintain reliable technology services and support day-to-day business operations.

Key Responsibilities

• Respond to incoming help desk requests and support inquiries.
• Troubleshoot and resolve hardware, software, and system-related issues following established procedures.
• Analyze, document, and track production outages and IT incidents.
• Assess severity and impact of incidents and escalate issues when appropriate.
• Communicate technical issues and resolutions clearly with team members and end users.
• Submit and manage service requests through ticketing systems such as Freshdesk and ServiceNow.
• Coordinate employee onboarding and offboarding activities, including account setup and equipment deployment.
• Perform hardware and software installations, upgrades, and configurations.
• Support staff relocations and technology deployments throughout airport facilities.
• Provide IT support for department-sponsored events and special activities.
• Deliver computer orientation sessions for new employees.
• Train new team members on departmental processes and procedures.
• Maintain accurate documentation of support activities and resolutions.
• Perform additional duties as assigned.

Minimum Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred
  OR
• Minimum 5 years of equivalent professional IT support experience

Experience

• Minimum 5 years of professional experience providing technical support and troubleshooting services
• Experience supporting hardware, software, and network environments
• Experience managing onboarding and offboarding processes preferred

Skills & Knowledge

Hardware & Infrastructure

• PC hardware troubleshooting and repair
• Hardware upgrades, replacements, and configuration management
• LAN/WAN troubleshooting and network connectivity support
• Wireless networking and VPN troubleshooting
• Network switch, router, and cabling support

Software & Systems

• Windows 10 and Windows 11 administration and support
• Microsoft Office 365 deployment, troubleshooting, and user support
• Microsoft Word, Excel, PowerPoint, Outlook, OneDrive, and Teams
• IT ticketing and service management systems

Professional Skills

• Strong problem-solving and analytical abilities
• Excellent verbal and written communication skills
• Ability to explain technical issues to non-technical users
• Strong organizational and time-management skills
• Ability to manage multiple priorities simultaneously
• Self-starter with a results-oriented mindset
• Strong customer service and teamwork skills

Preferred Qualifications

• Relevant technical certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials
• Experience supporting enterprise IT environments
• Experience with data migration, coordination, or conversion projects
• Familiarity with airport, transportation, or public-sector environments

Work Conditions & Requirements

• Onsite position at LAX (not remote)
• Must be able to travel between airport locations to provide technical support
• Must be able to lift up to 40 pounds
• May be required to work various shifts based on operational needs
• Must be able to work in a dynamic, fast-paced environment

Salary & Benefits

• Salary Range: Competitive, commensurate with experience and qualifications
• Schedule: Full-Time
• Benefits: Medical, dental, vision, retirement contributions, and professional development opportunities

How to Apply

Submit the following through the PADCOM careers portal:

• Resume highlighting technical support and IT experience
• Relevant certifications or training documentation (if applicable)

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