Market Grille Assistant Department Manager

Job Title Assistant Market Grille Department Manager Department Market Grille Job Description As an Assistant Market Grille Department Manager, this position will be responsible for assisting the Department Manager with presenting the freshest, most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and reports to: District Store Director; Store Manager; Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Market Grille Department Manager. Positions that Report to You Department Employees Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by: escort them to the products they are looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders. Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment. Checks orders for the day and sets up a timeline and production schedule. Reviews daily production list with department employees and assigns tasks for completion. Ensures food display case product is rotated and replenished. Scans the Market Grille area for items and areas that need to be addressed (e.g., coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to Market Grille staff. Ensures the proper amount of staff in the department to handle customer needs. Monitors schedule, checks on hours and duties for 14 and 15 year olds and monitors department overtime. Controls inventory through constant monitoring of products. Ensures supply area is clean and orderly. Rotates all perishable product with every delivery. Handles catering contracts. Follows all food safety guidelines and ensures department employees comply. Handles and satisfies customer issues. Suggests ad items for department. Reviews and orders signage for the department. Suggests in‑store specials and does the intercom message. Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Works closely with Restaurant and Service staff. Reports to work when scheduled and on time. Secondary Duties and Responsibilities Assumes management duties in absence of Department Manager. Writes schedules for the department and is able to calculate clerk production amounts. Puts items/products together for catering or instructs to complete and calculates portion needed. Trains employees in department duties. Orders all products and supplies for the department. Understands and can perform all aspects of department duties. Assists in other areas of store as needed. Performs other job related duties and special projects as required. Supervisory Responsibilities Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, and allocates personnel. Knowledge, Skills, and Abilities Ability to solve practical problems with a variety of variables and limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience High school or equivalent experience with Sanitation (Food Safety) courses encouraged and one year of similar or related experience. Physical Requirements Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and up to 10 pounds constantly to move objects. Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision. Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Working Conditions This position is frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment. Possible equipment movement hazards from slicers and choppers. Daily exposure to cleaning chemicals and solvents. Fast paced work environment. Equipment Used to Perform Job Cash register Slicer Telexon ordering machine C.A.R.S. system Fryers (breakfast grill) Ovens Steamer Computers (Microsoft, NT) Fax machine Telephone Copier Calculator Utensils Delivery van Hobart machine Stoves Grills Toasters Chicken roaster Can opener Griddle Chargrill Refrigerated food case Hot case Cold case Thermometers Knives Dishwasher Ice machine Coffee maker Scales Pop machine Contacts Daily contact with customers, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality Has access to confidential information including gross percentage/sales, and employee wages. Employment Conditions Employment is contingent upon the successful completion of a pre‑employment drug screen. Additional Considerations At Hy‑Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. #J-18808-Ljbffr Hy-Vee Inc