Implementation Manager

Implementation Manager

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.

Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities. Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, the Locums module, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers.

At AHSG, we believe great work starts with integrity, which means doing what's right, owning our work, and leading with honesty in every decision. We value innovation because we're building what's next, and we need team members who challenge the status quo, bring forward new ideas, and help push our organization forward. And we know lasting success only happens through collaboration, where we win together by lifting up the team, building bridges across departments, and working as one to create better outcomes for our clients, candidates, and the communities we serve.

"Do what's right. Create what's next. Win together."

Position Overview:

The Implementation Manager is responsible for leading client-facing implementation activities for the Trio platform across MSP and SaaS environments. This role owns the execution of implementations from configuration through go-live, working directly with clients to ensure successful deployment and adoption.

Operating within the Operations function, this role serves as a key bridge between clients, technical teams, and internal stakeholders. The Implementation Manager leads client onboarding, delivers training and demos, and ensures alignment between client needs and platform capabilities while driving a high-quality implementation experience.

Principal Responsibilities:

Client-Facing Implementation Ownership

• Lead implementation activities for the Trio platform across MSP and SaaS client environments
• Own execution of implementations from initial setup through go-live
• Manage implementation timelines, deliverables, and client expectations
• Ensure successful deployment of platform configurations aligned with client requirements

Client Onboarding, Training & Enablement

• Deliver client onboarding sessions, platform training, and implementation walkthroughs
• Conduct demos and knowledge transfer sessions to support client adoption
• Guide clients on platform functionality, workflows, and best practices
• Support clients during go-live and early-stage adoption

Solution Alignment & Discovery

• Conduct discovery sessions to understand client needs, workflows, and business requirements
• Translate client requirements into system configurations and implementation plans
• Align platform capabilities with client use cases and operational needs
• Identify gaps, risks, and opportunities during implementation

Cross-Functional Coordination

• Partner with Product and Engineering teams to communicate client requirements and feedback
• Collaborate with Sales, Account Management, and Program Management teams to ensure alignment
• Coordinate internal resources to support successful implementation delivery
• Serve as a liaison between clients and internal teams throughout the implementation lifecycle

Implementation Execution & Quality Assurance

• Configure workflows, system setups, and platform components based on client needs
• Validate system configurations and ensure accuracy prior to go-live
• Monitor implementation progress and resolve issues or blockers
• Ensure high-quality and consistent delivery across implementations

Process Improvement & Implementation Optimization

• Identify opportunities to improve implementation workflows, tools, and processes
• Contribute to development of standardized implementation practices and playbooks
• Support continuous improvement of implementation delivery and client experience

Platform Expertise & Enablement

• Develop advanced knowledge of the Trio platform across MSP and SaaS use cases
• Stay current on platform features, updates, and enhancements
• Support internal enablement by sharing knowledge and best practices

Client Experience & Relationship Support

• Deliver a professional, consultative, and consistent client experience
• Build strong working relationships with client stakeholders
• Support positive client outcomes during onboarding and adoption

Education and Certifications:

• Required: High School Diploma or GED
• Preferred: Bachelor's degree in Business, Operations, Information Systems, or a related field
• Preferred: Certified PMP or willingness to obtain PMP within 12 months.

Required Experience:

• 5–7 years of experience in implementation, operations, or client onboarding
• Demonstrated experience leading client-facing software or platform implementations
• Experience delivering client training, demos, or onboarding sessions
• Strong ability to translate business requirements into system configurations
• Experience managing implementation timelines and deliverables
• Strong communication and client engagement skills
• Ability to work cross-functionally with Product, Engineering, Sales, and Operations teams
• Willingness to travel 10–25% for client implementations, go-live support, and training
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Demonstrated ability to utilize AI-enabled tools to support workflows, documentation, and efficiency

Preferred Experience:

• Experience in MSP, SaaS, or workforce solutions environments
• Experience managing complex or multi-stakeholder implementations
• Experience working with workflow configuration, system setup, or operational tools
• Experience supporting client adoption and change management
• Experience using AI tools to improve implementation efficiency and client enablement

Success Metrics:

• Successful and timely completion of client implementations
• Client satisfaction during onboarding and go-live
• Effectiveness of training, demos, and knowledge transfer
• Accuracy and quality of system configurations and implementation deliverables
• Contribution to process improvements and implementation efficiency

Location:

Central time zone preferred, Mountain time zone considered. Fully remote is approved for the right candidate, with airport access for occasional client travel (10-25%).

Compensation:

The expected base salary range for this position is $110,000 to $130,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Equal Employment Opportunity Statement All AHSG companies, including AHS Staffing and Trio Workforce Solutions, are Equal Employment Opportunity employers. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Reasonable Accommodation Statement (ADA) AHSG will not refuse to hire or otherwise discriminate against a job applicant with a disability who is capable of performing the essential functions of the job with or without reasonable accommodation. If you need an accommodation to apply for a position or to perform the essential functions of the role, please let us know.

Essential Functions / Job Requirements Qualified candidates must be able to perform the essential functions of the position, with or without reasonable accommodation. Requirements may vary depending on the role. A detailed job description, including the essential functions and any physical requirements, will be provided upon request.

Example of Role-Specific Requirements (when applicable) For this position, the essential functions may include:

· Remaining in a stationary position for approximately 50% of the workday

· Learning and applying new tasks and procedures

· Maintaining attention and completing work independently

· Making timely workflow-related decisions

· Meeting productivity