SERVICE COORDINATOR

Job TitleJob DescriptionRequirementsHigh school education or equivalent experience3 years' experience in the HVAC industryCommitted to the values of initiative, responsibility, caring relationships, integrity, and innovationKnowledge of computer technology including Word, Excel, and e-mailExcellent written, oral, and interpersonal communication skillsAble and willing to work flexible hours as neededResponsibilitiesDispatch heating and air conditioning service calls in the most efficient mannerRequest and schedule yearly heat and air conditioning preventative maintenance with customersMaintain tune up schedule and calendar for Customer CareMonitor callbacksWork with Customer Care and coordinate schedulingWork directly with Home Services team to schedule service work and assign personnelSchedule second visits to complete service work while technician is on siteCommunicate with customers to make arrangements to complete requested workCommunicate with customers to resolve problems and concerns in a courteous, professional, and timely mannerIssue purchase requisitions for service technicians as neededProvide all customers with consistent, quality service in accordance with company procedureUtilize the dispatch board in Cargas to its full capabilitiesMonitor and maintain GPS metricsMaintain inventory transactions, purchase orders, receiving, inventory movement, and EDIComplete projects and other duties as assigned by the Home Services General ManagerAuthorityPrioritize service requestsFinalize arrangements with the customers to enter the property and notify the Service TechnicianRecommend personnel needs and/or actions to the Operations Manager of Home ServicesNot authorized to bind the company in any contractOur Team Members EnjoyComprehensive health benefits - Medical, dental, and vision insuranceGenerous 401(k) company matchVoluntary benefits, including supplemental life, critical illness, accident, and hospital insuranceGenerous PTO each yearPaid HolidaysGym reimbursement up to $30/monthTuition ReimbursementThe stability of a long-standing, values driven company that invests in your growth