Office Manager

iCare Office SupervisorThe primary role of this position is to supervise and control the activities and operation of an iCare office.Essential FunctionsTrain new hires for various positions within iCare officesSupervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved proceduresMaintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problemsMaintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenanceComply with proper promotional, merchandise, and display policies and practicesMaintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaintsEstablish professional relations with all doctors, whether they are leasing, employed, or referringProvide coaching in new product introduction, technical and selling techniques to all office personnelSupervise and follow up on all insurance and any other required billing for officeResponsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reportsSupervise and coordinate all Doctor appointment schedulingNotify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their officeRequest approval from the District Manager for any wage increases regarding all subordinates in the assigned officesInform the District Manager of any quality or patient flow problems that exist in assigned officesCoordinate with the District Manager on security-related mattersInform the District Manager of any significant changes in the office concerning operating or procedural changes neededPerform all tasks assigned by District ManagerJob SpecificationsTypically has the following skills or abilities:Bachelor's degree in related field or equivalent experienceMinimum of 2 years of leadership experience in a business-related environmentOptical experience preferredProven track record in leading overall team performance and understanding of optometric business processes and strategic developmentAbility to recruit, facilitate, train, coach, and develop excellent patient centric staff Ability to present and implement decisive and creative solutions to issues/opportunities to grow the businessAbility to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationshipsAbility to manage priorities through adaptability, willingness to take calculated risks, and follow-upFor roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignmentVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.Salary Description $20.00 - $25.00