Teller/New Accounts

Overview Provides quality service by assisting customers accurately and efficiently, and develops long term customer relationships. Oversees the receiving and paying of money to bank customers, and ensures accurate record‑keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, such as assisting walk‑in customers as well as telephone customers with account problems and questions. Performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services. Compensation Hourly $20 - $23 Responsibilities and Duties Performs all regular teller duties including accepting deposits, cashing checks, and performing various customer service‑related duties. Prepares holds on deposits. Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary. Performs operational duties as required, which may include vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports. Responsible for opening and closing individual and commercial deposit accounts; obtains appropriate BSA information and business documents for account opening. Prepares all paperwork and assists the customer in signing the documents. Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers. Customer service duties include: Answering phone calls and assisting walk‑in customers, initiating customer research. Processing check orders, closing accounts. Processing customer account printouts. Sorting daily mail. Assisting with NSF, Non‑post, and collections. Assisting customers with Safe Deposit Boxes. Deposit verification for credit purposes. Maintain customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products. Performs other related duties as assigned by management. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends). Knowledge, Skills, and Abilities Full knowledge of personal and business banking products offered, and a willingness to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures. Knowledge of general banking principles and banking regulations. Skill in communicating with clients and co‑workers in a courteous and professional manner. Skill in operating computer terminals and printers, back‑counter capture machine, coin machine and copier. Effective listening to customers and making appropriate referrals. Ability to maintain a high level of confidentiality. Provide leadership and guidance to subordinate members of the department in phone and in‑person inquiries, conducting customer research, cash and check handling, and making referrals to other bank staff. Ensure appropriate efficiency, accuracy, and customer service to meet the bank’s goals of meeting the customers’ needs. Demonstrate accuracy and efficiency in a fast‑paced environment. Function as a team player. Perform any other duties/projects as assigned by management. Education and Experience High school graduate or equivalent. Minimum of 24 months of prior banking experience, generally expected. Cash handling and customer contact experience preferred. Benefits Benefits for employees working at least 35 hours per week: 8 paid holidays; 17 PTO days each year for the first five years of employment (employees must complete 90‑day introductory period prior to accruing PTO); 16 hours of paid sick time upon hire date; health, dental, prescription drug card, vision, and voluntary life insurance plans; health savings account with employer contributions; flexible medical and dependent care spending plans; 401(k) plan after 3 months and start of next quarter with employer contributions and profit sharing; $50,000 group term life insurance; long‑term disability insurance and employee assistance program. If working less than 35 hours per week, benefits are modified. #J-18808-Ljbffr