Insurance Service and Retention Manager

Summary This position leads forward‑facing insurance colleagues who provide service and sales support for Commercial Property and Casualty (COM) business lines in Huntington Insurance. The leader drives client retention efforts and manages all activities for the functions/area, working with technical staff and developing relationships with Sales leaders and producers. Duties and Responsibilities Coaching, development and leadership with colleagues. Coach colleagues on client care best practices, relationship management, revenue and sales growth opportunities and tactics for superior client retention results. Mentor and motivate colleagues to achieve and maintain high performance levels. Develop colleagues by encouraging education, on‑going training and professional development. Monitor and manage colleague productivity and quality. Provide guidance, training and support for new colleagues. Communicate and coach to performance objectives that align with business objectives. Work with HR, industry connections and your own network to find top talent for open positions. Partner with Sales on Client Acquisition, Retention and Issue Resolution. Drive client retention efforts incorporating sales and business line subject‑matter experts. Assist with new business proposals and prospecting to help achieve new sales. Develop high‑value relationships with sales management and producers to drive new sales and client retention. Problem‑solve and handle client issues and escalations using listening skills, industry knowledge and resourcefulness. Use experience on current client issues to reduce future issues through coaching and process improvement. Participate in client and RFP presentations for new business and retention opportunities. Full understanding of department, business line and client sales/retention strategy. Provide input and improvement based on experience and industry knowledge. Translate strategy to colleagues and ensure all team members understand its importance to client and business success. Execute client sales and retention strategies; focus on execution of strategy elements and priorities in the team. Proficient using Microsoft Office tools – Excel, Word and PowerPoint. Maintain business‑line expertise through self‑development, involvement with industry sources and participation in carrier and vendor educational opportunities. Demonstrate industry knowledge to clients, building credibility for Huntington Insurance. Share knowledge and insights to help team members and other colleagues grow. Ensure colleagues follow established procedures. Improve processes and contribute to continuous improvement activities. Comply with all agency and corporate policies and regulations. Maintain knowledge of risk‑related changes impacting work functions. Perform other duties as assigned. Basic Qualifications Bachelor’s Degree. 7+ years of Commercial P&C business line experience. 3+ years of management experience. Must be Property and Casualty licensed within 90 days of hire. Travel for client and regional needs and in‑person meetings; approximately 10% of time. Preferred Qualifications Industry education and designations in Commercial P&C, Employee Benefits or Personal Lines P&C. Ability to manage in‑person and remote colleagues. Workplace Type Office. Certain positions outside the branch network may be eligible for a flexible work arrangement, combining in‑office and remote work. Remote employees will have opportunities to meet in offices as needed. Equal Opportunity Statement Huntington is an Equal Opportunity Employer. Tobacco‑Free Hiring Practice: Visit Huntington's Career Web Site for more details. #J-18808-Ljbffr Huntington National Bank