Senior BigPanda Engineer / AIOps Subject Matter Expert

Role Description

We are looking for a Senior BigPanda Engineer and AIOps subject matter expert with over 5 years of dedicated platform experience. This position requires a rare blend of deep technical administration, strategic consulting, and mentorship capability. You will serve as the chief architect of our event correlation engine, transforming high-volume telemetry data from multi-cloud environments and hybrid monitoring systems into actionable, automated operational insights.

Key Responsibilities

• Platform Ownership: Act as the primary platform Administrator, Consultant, and Trainer for the BigPanda ecosystem, steering its long-term roadmap and maturity.
• GCP Data Ingestion: Design and maintain seamless ingestion pipelines from Google Cloud Platform (GCP) telemetry streams (including GCP Cloud Monitoring/Logging) into the BigPanda correlation platform.
• Lifecycle Architecture: Own the end-to-end observability lifecycle, explicitly driving strategy for high-scale data ingestion, normalization, deduplication, correlation, and enrichment across enterprise cloud ecosystems.
• ITSM & Tool Integration: Architect seamless integrations between BigPanda, incoming monitoring systems (like Moogsoft, Netcool, Dynatrace), and downstream ITSM ticketing/incident response workflows.
• AIOps Strategy: Apply advanced AIOps concepts to reduce alert fatigue, drastically lower Mean Time to Resolution (MTTR), and automate root-cause analysis.
• Mentorship & Enablement: Lead training sessions and strategy workshops for cross-functional engineering teams, utilizing a clear, confidence-inspiring "whiteboard approach" to explain complex data relationships.

Qualifications

• BigPanda Expertise: 5+ years of hands-on experience spanning the lifecycle of BigPanda implementation, configuration, and day-to-day administration.
• GCP Exposure: Practical experience working with Google Cloud Platform (GCP) monitoring frameworks and understanding how cloud-native events map to correlation engines.
• Monitoring Ecosystem: Solid foundational experience with enterprise monitoring and APM tools such as Moogsoft, Netcool, and Dynatrace.
• AIOps & ITSM: Deep conceptual and practical understanding of algorithmic event correlation, alert noise reduction, and modern ITSM processes.
• Communication: Exceptional verbal and visual communication skills, with a proven ability to map out complex technical workflows on the fly.

Benefits

• Ontrac Solutions has partnered with PinpointVerify to help genuine applicants rise above the noise.
• Qualified candidates are prioritized over non-verified candidates with comparable experience.
• If you're hired, Ontrac reimburses the full cost of your verification.