Auto Body Appraiser / Estimator

Job Description

Job Description:

Insight Global is seeking a Collision Estimator / Appraiser for a reputable, high-end collision repair client. This individual will play a critical role in delivering a best-in-class customer experience by managing the full repair lifecycle—from initial vehicle assessment through final delivery. The ideal candidate will combine technical estimating expertise with strong communication and negotiation skills, working closely with customers and insurance adjusters to ensure accurate, high-quality repairs. This is a relationship-driven position within a premium service environment focused on precision, professionalism, and customer satisfaction.

Day-to-Day:

• Inspect damaged vehicles and write accurate repair estimates

• Use CCC One / Mitchell systems to document and manage claims

• Communicate with customers throughout the repair process

• Coordinate with insurance adjusters to negotiate approvals and pricing

• Oversee repairs from start to finish (full lifecycle ownership)

• Ensure repairs meet OEM and quality standards

• Assist with parts coordination and documentation uploads

• Collaborate with technicians, shop managers, and internal teams

• 8-10 walk ins

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Experience writing collision repair estimates

• Hands-on experience with CCC One, Mitchell, or similar estimating software

• Strong customer-facing communication skills

• Experience working with insurance adjusters and negotiating claims

• Knowledge of collision repair processes and manufacturer standards

• Ability to manage multiple repairs and stakeholders at once

Professional, relationship-driven mindset • Background in high-end / OEM-focused collision repair environments

• I-CAR, ASE, or related certifications

• Experience in concierge-style or customer experience-focused shops

• Prior experience managing full repair lifecycle (intake → delivery)

Strong sales or consultative approach to customer interactions