Customer Service Coordinator

Customer Service Coordinator

Amherst, NY

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

The Opportunity CRST's Home Solutions - Installs division provides delivery and installation of products that require skilled labor or trade-licensed technicians. As demand for these services continues to grow, we're looking for a Customer Service Coordinator to help us deliver a great experience for every customer we serve.

In this role, you'll be the first point of contact for customers with questions, concerns, or requests. You'll manage inbound calls, resolve issues, and coordinate with internal teams and service partners to make sure every customer gets a timely, accurate resolution. This is a great fit for someone who's patient, detail-oriented, and genuinely enjoys helping people.

Location: Onsite at our newly remodeled facility off Northpointe Parkway in Amherst, NY. Free parking provided.

Schedule: Multiple first and second shift options available. Saturday availability required; if scheduled to work a Saturday, employees can flex their hours during the week.

Compensation: $16.20 per hour

Training: 2-week paid training program beginning August 10, 2026

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries

Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution

Document customer interactions and maintain accurate records across internal and client systems

Update service orders and provide status updates on service requests

Serve as a liaison between customers, clients, and service providers

Communicate proactively with internal departments to resolve issues and complaints

Escalate unresolved issues according to established procedures

Support inbound sales opportunities by helping convert warm leads when they come up

Customers feel heard and confident their issue will get resolved

Accurate, timely documentation that keeps systems current

Strong follow-through that prevents small issues from becoming big ones

Positive, professional communication in every interaction

Reliable attendance through training and on the job

Strong customer service and communication skills

Good time management and organization

Active listening and social perceptiveness

Critical thinking and problem-solving ability

High school diploma or equivalent

Prior call center or customer service experience

Experience with CRM or case management systems

Bilingual communication skills

Safety at the Core of All We Do

Integrity in Every Decision and Action

Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state, or local laws.