Account Coordinator - Facilities Services

Account Coordinator

The Account Coordinator supports day-to-day facilities operations by reviewing, processing, and managing work orders and client work order platforms. This role ensures accuracy, timely follow-up, and clear communication with internal teams, subcontractors, and clients. The Account Coordinator helps maintain service excellence through strong attention to detail, tracking work progress, and producing operational reports.

What You'll Do:

• Review incoming work orders in client work order systems for accuracy, required details, and scope.
• Enter and maintain work orders in the OPX system according to company standards.
• Monitor client work order portals for updates, new requests, notes, or required actions.
• Prioritize and assign work orders based on urgency, SLAs, and client requirements.
• Track work order progress from initiation through completion across both systems.
• Ensure all required documentation (photos, notes, completion details) is received and properly uploaded.
• Communicate with field teams, subcontractors, and vendors regarding scheduling, updates, and clarifications.
• Follow up on outstanding or overdue work orders to ensure timely resolution.
• Generate daily, weekly, and monthly reports on work order status, performance, and SLA compliance.
• Maintain dashboards, logs, and OPX reporting tools to support operational visibility.
• Provide operational summaries, data insights, and status updates to leadership and clients.
• Assist Account Managers with client communications and service updates.
• Support special projects, urgent requests, and service changes.
• Maintain organized work order files, documentation, and account records.

What We're Looking For:

• 13 years of experience in facilities services, operations coordination, or administrative support.
• Experience with work order management platforms (OPX and/or client-facing portals).
• Strong attention to detail and accuracy in data entry.
• Excellent communication and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, Teams).
• Strong customer service mindset with the ability to collaborate across teams.

Preferred Skills

• Knowledge of facilities services, janitorial, maintenance, or vendor-managed operations.
• Experience generating operational or performance reporting.
• Familiarity with SLAs, subcontractor coordination, and the work order lifecycle

Additional Benefits

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits:

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

• 401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.