Operations Manager - Large Volume and Customs

Operations Manager

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

This is a fully onsite role based at our Rockford, IL site. Relocation assistance is not provided for this position.

As an Operations Manager, you will lead a customer-facing team that drives business transformation and operational excellence. You will oversee complex, cross-functional projects for custom products from inception through delivery, focusing on business transitions, process improvement efforts, system implementations, and change management programs.

Partnering with stakeholders across the organization, you'll support business goals while building and developing high performing teams and fostering a culture of innovation and continuous improvement. Your contributions will support our mission of enabling customers to make the world healthier, cleaner, and safer.

A Day in the Life

• Lead and manage complex, cross-functional projects and operational initiatives
• Drive process improvement efforts to increase efficiency and scalability
• Partner with business leaders to develop and execute strategic plans that support organizational goals
• Support business transformation, systems implementation, and organizational change initiatives
• Build strong relationships with stakeholders at all levels of the organization
• Identify risks, develop mitigation strategies, and ensure successful project delivery
• Monitor business performance, timelines, and resource allocation
• Facilitate communication and alignment across diverse teams and functions
• Promote operational excellence through the adoption of best practices and continuous improvement methodologies
• Lead, develop, and support teams while fostering a high-performance culture

Keys to Success

Education

• Bachelor's degree in Business, Science, or a related field with 5+ years of relevant experience; OR
• Advanced degree with 3+ years of relevant experience

Experience

• 2+ years of people management experience leading cross-functional teams is preferred
• 2+ years of project/program management experience preferred
• Proven success in driving process improvement, operational excellence, and change management initiatives
• Experience in presenting and engaging with leadership teams
• Experience with risk management and mitigation strategies
• Industry experience within pharmaceutical, biotech, or scientific instruments environments preferred

Knowledge, Skills, Abilities

• Demonstrated ability to engage effectively with senior leadership
• Ability to develop and execute strategic plans while managing multiple priorities
• Strong stakeholder management and communication skills across all organizational levels
• Analytical and problem-solving skills with attention to detail
• Ability to influence and drive alignment in a matrixed organization
• Facilitation and negotiation skills
• Ability to travel up to 10% as required

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to pass a comprehensive background check and drug screen

Compensation and Benefits

The salary range estimated for this position based in Illinois is $93,800.00–$115,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount