Customer Service Representative

Customer Service Representative

Country


United States of America

State / County


Washington

City


Tukwila

Division


EPD

Company


FTI

Function


Sales

Workplace Type


On-Site

Position type


Full Time

Opportunity ID


24052

Job Description


Position Summary

Customer Service Reps are the primary resource for quote and order entry in the ERP system. They work very closely with the Account Managers and Business Development Managers to ensure information is processed quickly and accurately.

Core Competencies Required for this Position

• Detailed, focused with good communication, organizational, and planning skills.
• Ability to prioritize and understand sense of urgency for appropriate issues.

Primary Responsibilities

• Support customer base as assigned with quote and order entry in Epicor ERP system.
• Maintain a high level of efficiency, including quality and quantity in daily workload.
• Ability to elevate issues to Account Manager and Sales Management as necessary.
• Some communication with the customer as necessary, amount is dependent upon platform and workload.
• Some communication with other departments, including Production and Engineering, required.
• Review and knowledge of appropriate work instructions.
• Attendance in ongoing training activities.
• Other job duties as assigned.

Minimum Education or Experience

• College degree or 3 years equivalent work experience.
• Good MS Office and data entry skills.
• Attention to detail

Internal Training

• Epicor Quote and Sales Order Entry
• SOX Training
• PCC Corporate Safety Training
• PCC Cardinal Rules of Quality Training
• Annual QA Awareness Training covering:
• Employee Guidebook
• Level I Quality Manual
• Level II Quality Procedures
• Level III Work Instructions in the Inside Sales Work Instruction binder

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For informational purposes only, the range of pay for this role is $23.25 to $28.00 US Dollar (USD) Hourly based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile


With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.