Patient Scheduler

Patient Scheduler

Location: Glendale, CA 91208

Duration: 13 Weeks Contract - Possible Conversion

Shift: 40 hrs./week (Monday through Friday)

Job Summary:

• The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic.
• Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients.
• Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work.
• Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered.
• Maintains files and records, including supporting documentation for insurance claims.
• Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate.
• The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Knowledge, Skills and Abilities:

• Excellent time management skills.
• Excellent verbal and written communication skills.
• Ability to understand medical/surgical terminology.
• Knowledgeable and compliant with HIPAA regulations; maintains strict confidentiality of patient and client
• Ability to work effectively within role independently and with other team members.

Job Accountabilities:

• The Scheduling Coordinator actively coordinates an organized and efficient case flow of the surgery scheduling future day-to-day activities monitoring/resolving potential surgery scheduling conflicts. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
• Adheres to protecting patient confidentiality.
• Promotes a professional business atmosphere utilizing the business computer communication systems.
• Interacts with others in a positive, non-judgmental manner, managing conflict constructively avoiding escalating negative situations.
• Communicates all changes with patient and surgical case information to all involved personnel.
• Demonstrates accuracy and thoroughness in entering information into the Computer systems.
• Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
• Analyzes/plans/prioritizes workload anticipating conflicts.
• Develops/Participates in Performance Improvement process.
• Consistently performs duties without interruptions to get job duties completed timely.
• Demonstrates flexibility in covering others for sick time, vacation, leave of absence or requested day off.
• Participates in additional projects and assignments as requested.
• Contributes to a positive departmental morale.
• Maintains open communication, good rapport and an effective and professional attitude.
• Minimizes unnecessary conversations to maximize productivity time during shift.
• Ensures patient charts are prepared prior to surgery including x-rays and pertinent lab work.
• Works positively with colleagues to create an effective, efficient work place dedicated to customer service and quality patient care.
• Considers cost-containment measures and efficient use of supplies when ordering.
• Follows appropriate procedures for verification of physician credentialing.
• Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.
• Maintains accurate master surgery calendar for physician(s).
• Schedules clinic appointments and patient surgeries and other ancillary appointment in a timely manner.
• Reviews and codes charge slips for patient care services and/or surgical services rendered.
• Release Operating Room open block in a timely manner.
• Maintains accurate documentation for insurance claims and submits claims in a timely manner.
• Answers telephones
• Register patients in electronic health record, Cerner.
• Performs other related duties as assigned.