Desktop Support Technician

Job TitleKey Responsibilities:Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioningProvide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposalSupport conference rooms, meeting AV setups, and ad-hoc meeting/event technical needsAssist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripheralsPerform patching, basic administration, storage management, and data protection tasksHandle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/supportParticipate in data closet management, cable management, and physical infrastructure upkeepSupport disaster recovery tasks, backup verification, and basic business continuity activitiesManage SLA compliance, CSAT scores, ticket backlog, and major incident supportPerform data spill remediation, system compliance checks, and support security applicationsPartner with business units, manufacturing teams, engineering groups, and external vendors as neededTake complete ownership of issues until full resolution has been achievedQualifications and Skills:Education:Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).