Sr. Operations Field Support Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. In this role, you will be responsible for providing end-to-end operational expertise for digital solutions, executing comprehensive billing and tracking processes across the region, and traveling extensively to multiple sites to lead short-term project deployments and optimize workflows. What You'll Do In this role, you will: Lead and Optimize Operations: Manage end-to-end digital solution processes, standardizing regional job tracking, mastering complex billing frameworks, and collaborating with global production teams to maximize processing efficiency. Collaborate and Align Stakeholders: Partner closely with internal execution teams, external clients, and executive leadership (up to VP level) to secure project resources, deliver comprehensive training programs, and resolve high-level portfolio risks. Ensure Compliance and Continuity: Maintain strict compliance with organizational standards, Statement of Work (SOW) guidelines, and business continuity/disaster recovery plans across all local and remote operating environments. Travel Requirements: Up to 50% travel, typically averaging 2 to 3 trips per month and/or intermittent deployments. What You'll Bring The ideal candidate will have: 10+ years of senior-level experience in operations management, ideally within a matrixed, multi-project, or information management environment. Resilience Expertise: Expert level experience in DBU Billing Process, Business Continuity Planning (BCP), SketchUp (SKP), and Disaster Recovery (DR) strategies. Project Ownership: A strong track record of managing end-to-end processes, from initial concept through to final execution. Strong knowledge of digital imaging platforms, workflow automation tools, and basic profit-and-loss (P&L) concepts to track financial and operational performance. Proven ability in stakeholder management, conflict resolution, and adapting to high-pressure, fast-paced environments. US Citizenship status and the ability to obtain a Public Trust/DOD Clearance. What We Offer Position Location (in office / non-remote): We are seeking candidates permanently located in any of the following key markets: Freehold, NJ; Atlanta, GA; Dallas, TX; Mesa, AZ; Charlotte, NC; or Minneapolis, MN. Compensation: $140,000 base salary, plus a comprehensive benefits package and eligibility for an annual merit bonus. Paid time off / holidays to support a healthy work-life balance. Opportunities for continuous learning and professional growth. Call to Action Join us at the Mountain, where our culture and values are practiced and respected every day. US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions. #OPS Reasonably expected salary range: $107,500.00 - $143,300.00 Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate. Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to View email address on click.appcast.io. See the Supplement to learn more about Equal Employment Opportunity.