Customer Service

Job Description

Job Description

Join Webb Insurance Group, a growing insurance agency in West Des Moines, Iowa. As a Customer Service Representative, you'll play an integral role in providing exceptional service to our valued clients. We pride ourselves on our positive and inviting work environment, fostering a strong sense of teamwork and collaboration.

In this role, you will have the opportunity to interact with clients, building relationships and addressing their insurance needs. You'll handle incoming calls and inquiries, offering personalized solutions and ensuring client satisfaction. Your expertise will contribute to our agency's growth and success.

If you have a passion for customer service, a drive to exceed expectations, and a desire to become part of a supportive team, Webb Insurance Group is the place for you. Apply now and join our dedicated team!

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Client Interaction: Provide exceptional customer service by addressing client inquiries and offering personalized insurance solutions.

Inbound Calls: Efficiently handle incoming calls, addressing client needs and concerns in a professional and helpful manner.

Policy Recommendations: Utilize your knowledge of insurance products and policies to provide tailored recommendations to clients.

Documentation: Accurately record client information, policy details, and interactions in our system.

Team Collaboration: Work closely with colleagues and other departments to ensure smooth operations and support the overall agency goals.

Customer Service Experience: Previous experience in a customer service or sales role is preferred.

Excellent Communication Skills: Strong verbal and written communication abilities to effectively interact with clients and colleagues.

Detail-Oriented: Strong attention to detail to ensure accurate documentation and exceptional service.

Positive Attitude: A positive and inviting demeanor, with a genuine desire to help and exceed client expectations.

Team Player: Ability to work collaboratively within a team environment, fostering positive relationships and contributing to the overall success.

Proficient with Technology: Comfortable using various software and technology platforms to streamline workflows and enhance customer experience.

Personal Lines Insurance License required