Intake Coordinator

Job Description Job Description About Journey: At Journey, we are dedicated to providing compassionate and high-quality long-term care services to our residents. As a leader in skilled nursing, we strive to create a nurturing environment where both residents and staff feel supported and valued. We are currently seeking an organized, compassionate, and detail-oriented Intake Coordinator to join our team and be the first point of contact for prospective residents and their families. Job Summary: The Intake Coordinator plays a key role in ensuring a smooth admission process for new residents. This position is responsible for coordinating admissions, collecting necessary documentation, and providing information to residents, families, and referral sources. The ideal candidate is an excellent communicator who is organized, empathetic, and able to manage multiple priorities effectively. Key Responsibilities: Serve as the initial point of contact for potential residents and hospitals. Manage the intake and admissions process, ensuring all necessary paperwork and documentation is completed accurately and in a timely manner. Collaborate with clinical, administrative, and finance teams to ensure a seamless transition for new residents. Maintain detailed records of resident admissions and update databases as needed. Coordinate and schedule pre-admission assessments, tours, and meetings between residents, families, and care teams. Act as a liaison between referral sources (hospitals, rehabilitation centers, etc.) and the facility, ensuring smooth communication. Verify insurance and other funding sources to ensure proper coverage for long-term care services. Provide compassionate support and clear guidance to families as they navigate the admissions process. Ensure compliance with all local, state, and federal regulations related to resident admissions and documentation. Qualifications: High school diploma or GED required; Bachelor’s degree in healthcare administration or related field preferred. Previous experience in a healthcare setting, preferably in long-term care or skilled nursing admissions. Strong organizational and communication skills with the ability to handle sensitive situations with empathy and discretion. Proficient in Microsoft Office Suite and experience with electronic medical records (EMR) systems. Familiarity with insurance verification and Medicaid/Medicare processes is a plus. Ability to multitask and manage time effectively in a fast-paced environment. Excellent interpersonal skills and the ability to work collaboratively with interdisciplinary teams. Benefits: Competitive pay Quarterly raises 401(k) with Voya Financial United Healthcare Insurance Free Life Insurance Company-provided smartphones for full-time care team members Opportunities for professional development and continuing education Supportive, team-oriented environment If you're ready to embark on a rewarding career that truly makes a difference, we invite you to apply for the position at Journey. Together, let’s change lives one heart at a time. #JointheJourney