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Phone Champion Patient Scheduling Specialist

e7 Health

Benefits:

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Are You a Phone Champion?

e7 Health is looking for an energetic, customer-focused Phone Champion to join our growing team! If you're a quick learner, can memorize scripts and processes rapidly, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you.

As the first point of contact for our patients, you will play a critical role in delivering an exceptional customer experience and helping them schedule appointments for vaccinations, physical exams, occupational health services, travel medicine consultations, and more.

What You'll Do

Answer inbound patient calls with professionalism, enthusiasm, and confidence

Follow and master company scripts, procedures, and service offerings

Schedule appointments accurately and efficiently

Educate patients on available services and answer common questions

Provide outstanding customer service on every interaction

Handle high call volumes while maintaining a positive attitude

Document patient information accurately within the company systems

Communicate clearly and professionally with patients, coworkers, and healthcare staff

Learn new services, policies, and procedures quickly

Help maximize appointment bookings while ensuring patient satisfaction

Required Qualifications

Exceptional verbal communication skills

Outstanding customer service and people skills

Ability to memorize scripts, processes, and service information quickly

Fast learner with strong attention to detail

Positive attitude and professional phone presence

Strong multitasking and organizational abilities

Comfortable working in a fast-paced environment

Reliable attendance and punctuality

Basic computer proficiency and ability to navigate multiple systems simultaneously

Preferred Qualifications

Previous call center experience

Medical office, healthcare, or scheduling experience

Sales, appointment setting, or customer service background

Experience using scheduling software

You may be a perfect fit if you:

Love talking with people all day

Learn new information quickly

Can confidently follow scripts while sounding natural

Stay positive under pressure

Enjoy helping customers solve problems

Take pride in delivering exceptional service

Why Join e7 Health?

Competitive pay

Stable, growing healthcare organization

Supportive team environment

Opportunities for advancement

Comprehensive training program

Meaningful work helping patients receive important healthcare services

Full-time employment opportunities

About e7 Health

e7 Health is a leading preventive health and occupational medicine clinic providing vaccinations, travel medicine, physical examinations, drug and alcohol testing, occupational health services, and immigration medical services. We are committed to delivering exceptional patient care and creating outstanding customer experiences with every interaction.

Apply Today!

If you're a motivated, customer-service-driven professional who can quickly learn scripts, build rapport with patients, and confidently book appointments, we'd love to meet you.

Join e7 Health and become the voice that helps patients get the care they need.

Vacancy posted 10 hours ago
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