Accounts Receivable & Collections Specialist

Keep Cash Flowing. Build Relationships. Make Every Dollar Count. Location: Englewood, Colorado (Onsite) Employment Type: Full-Time | Salaried | Exempt Be the Driving Force Behind Our Financial Success At Heartland Acoustics & Interiors, every successful project begins with strong financial operations—and that starts with effective accounts receivable management. We're looking for an organized, proactive, and customer-focused Accounts Receivable & Collections Specialist to manage the full accounts receivable process for our commercial construction projects. This role is responsible for progress billings, payment applications, collections, lien waivers, customer billing portals, and maintaining positive customer relationships while supporting the financial health of our growing organization. If you enjoy solving problems, communicating with customers, collaborating with project teams, and taking ownership of your work, we'd love to meet you! What You'll Be Responsible For Accounts Receivable & Collections Manage the full accounts receivable process from invoicing through final payment. Prepare and submit progress billings, payment applications, and supporting documentation in accordance with customer requirements. Generate and distribute customer invoices accurately and on time. Track retainage, unpaid balances, payment commitments, and account disputes through final collection. Monitor customer accounts to ensure timely payment of outstanding balances. Proactively communicate with customers regarding overdue invoices while maintaining positive business relationships. Research and resolve billing discrepancies, payment issues, and customer inquiries. Prepare and manage conditional and unconditional lien waivers. Maintain customer billing portals and ensure all required compliance documents remain current. Process customer payments and accurately apply cash receipts. Prepare aging reports and provide collection status updates to leadership. Identify accounts requiring escalation and support lien-right protection and collection-risk reporting. Work closely with Project Managers and Operations to resolve billing questions, payment issues, and improve collection efforts. Maintain accurate customer account information and documentation. Financial Support Assist with account reconciliations and month-end closing activities. Support preparation of financial reports related to receivables and cash collections. Maintain organized accounting records and supporting documentation. Provide general accounting and administrative support to the Accounting Department. Customer Service Serve as a primary point of contact for customer billing and payment inquiries. Deliver professional, courteous, and timely communication by phone and email. Build strong working relationships with customers while protecting the Company's financial interests. Collaborate across departments to improve billing accuracy and customer satisfaction. Process Improvement Identify opportunities to improve billing, collections, cash application, and accounts receivable processes. Assist in maintaining accurate records within Sage 100 Contractor and other accounting systems. Support continuous improvement initiatives that enhance efficiency and reporting accuracy. What Makes You Successful You are someone who: Enjoys building positive customer relationships while confidently discussing outstanding balances. Is highly organized and detail oriented. Has excellent follow-through and takes ownership of assigned responsibilities. Communicates professionally and confidently with customers and coworkers. Can prioritize multiple deadlines in a fast-paced environment. Works independently while contributing to a collaborative team. Qualifications Required Three or more years of experience in commercial construction or job-cost accounting. Construction Accounts Receivable, Collections, or related accounting experience. Experience with Sage 100 Contractor or similar accounting software. Experience with progress billings, payment applications, retainage tracking, lien waivers, and construction receivables. Strong organizational and problem-solving skills. Excellent verbal and written communication skills. Proficiency with Microsoft Office, including Excel. Ability to work independently with minimal supervision. High school diploma or equivalent. Preferred Associate's or Bachelor's degree in Accounting, Finance, or Business. Customer service experience involving business-to-business collections. Experience working with customer billing portals and construction compliance documentation. Working knowledge of mechanics' lien waivers and commercial construction payment processes. Why Heartland? At Heartland Acoustics & Interiors, you'll join a team that values integrity, accountability, collaboration, and continuous improvement. You'll play a critical role in supporting our financial success while building lasting relationships with customers and internal teams. If you're looking for a position where your communication skills, attention to detail, and commitment to excellence will make a meaningful impact every day, we'd love to hear from you. Join Heartland Acoustics & Interiors and help keep our business moving forward—one successful customer relationship at a time. Equal Employment Opportunity & Accommodations Heartland Acoustics & Interiors is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Heartland is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and during employment. If you require a reasonable accommodation to participate in the application or interview process or to perform the essential functions of the position, please notify Human Resources. Requests for accommodation will be considered in accordance with applicable law. #J-18808-Ljbffr