Insurance Customer Service Rep - P&C

Job Description

Job Description

Are you looking for a role where you can genuinely make a difference in people's lives every single day?

We’re more than just an insurance office; we’re a dedicated group of professionals committed to providing outstanding service and peace of mind to our community.

We believe in building lasting relationships based on trust and understanding.

• As our next Property Casualty Customer Service Representative, you'll be the friendly voice and helpful hand for our policyholders.
• You'll play a crucial role in guiding them through their insurance needs, answering their questions, and ensuring they feel supported and valued.

If you have a passion for helping others and thrive in a welcoming, customer-focused environment, you'll fit right in here.

Come be a part of a team that truly cares!

Base Salary: $40,000–$55,000

Average First-Year Earnings: $60,000–$75,000+

Uncapped Commission Opportunities

Performance Bonuses Incentives

Paid Training Professional Development

Career Growth Within a Growing Agency

Top Performers Earn $100,000+ Per Year

If you're motivated, coachable, and enjoy helping people, this role offers the opportunity to build a rewarding career while making a real impact in your community.

Bilingual (English/Spanish) candidates are encouraged to apply. We are a community-focused agency serving families throughout New Jersey and Pennsylvania, with significant opportunities for growth and advancement.

Responsibilities

• Greet policyholders warmly and provide exceptional customer support in person, over the phone, and via email.
• Assist clients with inquiries regarding their auto, home, and other property casualty insurance policies.
• Process policy changes, endorsements, and renewals accurately and efficiently.
• Help policyholders understand their coverage and answer questions about billing and payments.
• Initiate and follow through on claims processes, connecting clients with the appropriate resources.
• Support licensed agents with administrative tasks and customer outreach.
• Contribute to a positive and collaborative team environment.

Requirements

• Active Property Casualty License (or willingness to obtain within 90 days of hire).
• Minimum of 1 year of experience in customer service, preferably within the insurance industry.
• Excellent communication and interpersonal skills, with a warm and friendly demeanor.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and the ability to learn new software quickly.
• A genuine desire to help people and solve problems.

Benefits
Paid Time Off (PTO)###Flexible Schedule###Hands on Training###Weekly Lunches###Work equipment provided###License reimbursement###Team Building Events###Family Friendly###Tuition Reimbursement###Mon -Fri Schedule###Career Growth Opportunities###