Walmart Account Operations Specialist

Job Description

Job Description

One Jeanswear Group designs, markets, produces, and distributes a distinguished portfolio of branded and private label Jeanswear brands throughout North America. We work with retailers in every level of distribution, seamlessly adapting to the dynamic retail landscape to reach our widespread consumer base. Our focus is on achieving long-term growth by delivering the most innovative product and brand strategies in the market.

Walmart Account Operations Specialist

Job responsibilities include, but are not limited to:

Style Management and Walmart Item Setup

• Own end-to-end Walmart item setup processes, including accurate creation, review, and maintenance of items, styles, colors, size configurations, pre-packs, and other required product attributes.
• Validate style and product information across internal and customer-facing systems, including PLM, RLM, Miro boards, and Walmart Supplier One, and reconcile inconsistencies before setup and order release.
• Coordinate with Design, Merchandising, Production, Planning, and Sales to obtain final product specifications, costing and pricing inputs, and missing or corrected data.
• Support Walmart e-commerce item setup and submissions, as applicable to assigned merchandise and processes.

Order Management

• Execute and maintain Walmart purchase orders and sales orders, verifying item, customer, pricing, units, size breaks, shipping windows, and related order details.
• Monitor seasonal milestones and Time & Action deadlines to ensure timely item setup, order creation, updates, and handoff to Operations.
• Reconcile customer and internal order records, identify missing, duplicate, or incorrect orders, and establish validation checks to improve accuracy.
• Track open issues affecting order progression, including changes, delivery extensions, shortages, overages, and shipment timing; coordinate resolutions with the responsible teams.

Walmart Account Communication and Issue Resolution

• Participate in recurring Walmart cross-functional calls as the Sales organization’s operational point of contact for item and order matters.
• Investigate historical and current item or order discrepancies, communicate clear findings and corrective actions, and follow through to closure.
• Partner with Walmart contacts, Account Services, and internal stakeholders to resolve service issues promptly and protect order accuracy and account reliability.

Additional Functions

• Maintain accurate records, status tracking, and reports for item setup, purchase orders, outstanding issues, and key seasonal deadlines.
• Identify recurring process gaps and recommend practical controls, workflow improvements, and escalation procedures to reduce errors and rework.
• Attend relevant product development, seasonal line review, and cross-functional meetings to anticipate operational requirements and dependencies.