Specialist, Technical Support

Please see Special Instructions for more details. Join Our Team! Valencia College is now hiring a part–time Specialist, Technical Support to support our passionate and dedicated Campus Technology Partners Team at the West Campus . Join our dynamic team and kick‑start your IT career! We’re looking for a proactive, tech‑savvy individual with a strong desire to learn and grow in the field. In this hands‑on role, you’ll gain valuable experience operating and scheduling a variety of technology and audio‑visual equipment, assisting with classroom technology support, and handling escalations. You’ll also play a key role in maintaining equipment, managing support tickets, and helping customers with computer refreshes and imaging. We encourage you to apply and learn more about this exciting opportunity! Valencia’s Total Rewards package features: FICA Alternative to Social Security Free Lynx Bus Transportation Retirement Saving Options Educational and Professional development opportunities for you and so much more…. Additional Information: This position operates in a fully onsite environment. This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S . Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered. Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position. Selected candidates recommended for hire may be required to complete pre‑employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process. About this Position Position Number: HR0011 Position Title: Specialist, Technical Support Job Type: Staff FT/PT: Part‑Time Employee Class Description: C3‑Staff PT (ed. support) General Position Description: Serves as a senior member of the Campus Technology Services (CTS) team, administering desktop and classroom technology, event support, LAN /network administration, and both first‑ and second level problem resolution. Maintains and manages personal computers, peripheral devices, instructional equipment, computer laboratories, and administrative and instructional software while supervising technical support staff to ensure efficient operations and high‑quality service delivery. Flexible Work Arrangement: Majority/Primarily On‑site: Employee performs the majority of job duties on‑site, but may occasionally work remotely. Grade: 2023 Exemption Status: Non‑Exempt Posting Number: S3925P Location(s): Proposed Work Schedule (Please note hours subject to change based on business needs): Monday through Saturday between 7:00 a.m. and 7:00 p.m. This is a part‑time position. Exact work hours and schedules will be determined after the hiring process and may vary within the operating hours listed above. Temporary Position (Temp or Grant Funded) Details Salary Range: $17.92 per hour Essential Job Functions Receives and documents technical support requests from classrooms, departments and site users, providing timely assistance for PCs, laptops, printers, peripheral equipment, networks and servers with clear communication across all service channels. Troubleshoots, diagnoses, and resolves first‑and‑second level hardware, software, and network connectivity issues escalating complex problems to the Office of Information Technology (OIT) department or vendors for timely resolution. Maintains clear and accurate documentation on actions taken in problem, request, and resolution logs. Maintains and distributes user request forms, training manuals and related documentation. Supports maintenance, repair, training, security of campus learning spaces, conference rooms, and common areas, ensuring facilities remain secure, accessible, and effectively operated by Technology Services. Installs, configures, and maintains software, PCs, laptops, printers, hardware, peripherals, and instructional equipment, ensuring network connectivity across the college‑wide infrastructure and accurate inventory records. Diagnose hardware malfunctions, replace components and perform other minor maintenance and repair. Coordinates major repair of hardware with users, other college staff and/or outside vendors as needed. Supports the training and inventory of technology‑enhanced rooms; assists faculty and staff with computers, equipment, and software; and maintains procedural manuals, FAQs, (OIT) web pages, and technical documentation as required. Responds to requests for customer account creation and access privileges; assists with coordinating and supporting port patching, cabling, and other LAN / WAN duties; and maintains hardware, software, and asset records to ensure reliable technology operations across the college. Prepares clear, accurate, and comprehensive hardware and software specifications and purchase requisitions within assigned areas of responsibility, while also developing regular status reports and special project updates to ensure effective tracking and communication of technology operations. Serves as liaison to college offices, committees and other OIT division personnel, providing troubleshooting and hands‑on support as needed, while delivering virtual college‑wide. Continuously enhances job knowledge through educational opportunities, professional publications, personal networks and active participation in professional organizations, while engaging in college‑wide escalation and communication channels to ensure timely, responsive, and effective information sharing. Performs other related duties as assigned. Qualifications Drivers License Requirement Must possess valid Florida Driver’s License. Employee will be required to operate a college vehicle, including but not limited to on and between campuses and in the local community, in order to perform the essential job functions. Required Minimum Education High school diploma or general education degree (GED). Required Field of Study Completion of specialized computer support courses. Other Required Qualifications Two (2) years of experience related to the essential job functions required. Preferred Qualifications Preferred Education & Field of Study. Preferred Type of Experience: Experience with developing and following change management procedures and guidelines. Knowledge, Skills and Abilities Knowledge and/or applied skills and abilities in the following areas: Basic principles and practices of computer platform and network operating systems. Installation and configuration of hardware, software and network connectivity. Troubleshooting and resolving hardware and software problems, including device errors and failures. Standard software packages, including word processing, spreadsheet, presentation, graphics and database programs. Help desk functions, policies and procedures. Research techniques, methods and procedures. Storage and inventorying of hardware, software and instructional media. Ability to communicate effectively interpersonally, orally, and in writing. Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong troubleshooting skills and ability to effectively resolve or elevate issues to management or vendor support areas as necessary. Ability to meet deadlines and to achieve and maintain expected productivity levels. Ability to learn new technologies, systems and software and adapt to change on an ongoing basis. Working Conditions General Working Conditions: This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects at close, near and long distances, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision‑making. The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions. Job Specific Working Conditions Job Specific Designation Supplemental Questions * Do you have a valid Driver’s License? Yes No Documents Needed to Apply Required Documents Resume/Vita Optional Documents Cover letter Veterans Preference Verification Documentation Reference Letter 1 Reference Letter 2 Other Documents #J-18808-Ljbffr