Customer Service Coordinator

ABOUT THE ROLE

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

KEY RESPONSIBILITIES

• Process transactions, including sales orders, returns, and cancellations using internal ERP software

• Provide exceptional customer service by answering customer inquiries quickly and correctly

• Create and provide order acknowledgements to customers

• Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders

• Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager

• Collaborate with the Account Team to monitor and manage inventory

• Approve and release sales orders for warehouse fulfillment and prepare shipping documents

• Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager

• Prepare various account-related reports for the Account Manager to review

• Assist the Account Team with daily functions

REQUIREMENTS

• Associate degree in Business or similar field or 4+ years of experience in a related role preferred

• 1-2 years of experience in high volume, fast-paced customer service role

• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word

• Native-level proficiency in French, preferred and excellent verbal and written communication skills in English.

• Excellent organizational skills and ability to multitask/prioritize based on urgency

• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho

• Preferred experience with report generating software, such as Pentaho

• Knowledge of the metric system, multi-currency transactions, time zones, and geography

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

• Office in Rotterdam centre near Staadhuis

• 25 vacation days

• Pension plan, internet and phone allowance, work from home allowance, commuting allowance

• Comprehensive training and development program

• Hybrid work option with 1 day being remote