Sales Coordinator

Group Sales Coordinator

Responsible for managing the process involved with the group coordination within the Group Sales Department. Requires a strong ability to communicate and enjoys building professional and client relationships.

• Answers incoming phone calls.
• Takes detailed accurate messages assisting clients and liaising on behalf of the Sales Staff.
• Forward inquiries in a timely fashion to Sales Department.
• Answers all online inquiries.
• Handles overall administrative tasks in assigned areas, including creating and maintaining files.
• Handles typing and some department general correspondence, as requested by the Sales Department.
• Enters call reports in Delphi at the conclusion of a sales trip.
• Sends out sales and marketing packets to clients as requested by the Sales Team.
• Assists sales as needed with VIP reservations/amenities for tracing, and confirming on the day of arrival.
• Sends amenities/Welcome cards as directed by Sales Department.
• Distributes and tracks all VIP amenities forms and follows up with appropriate departments to be sure processed.
• Creates files for team on booking recap for turnover to Conference Services Dept.
• Daily Maintenance calls.
• Daily Solicitation calls.
• Researching competitive opportunities
• Distribute the GRC log to team on a weekly basis.
• Distribute the Daily Events report to team on a weekly basis.
• Produce past departure Thank You letters.
• Book in-house day meetings; with and without food and beverage.
• Distribute site forms.
• Conduct site inspections when required.
• Inputting all sales calls notes, new accounts and follow-up traces.
• Participates in various office related duties; mailing of holiday gifts, labeling newsletters, RSVP's for client events, etc.
• Ordering, storing and maintaining adequate supply of various sales brochures, menus, floor plans and forms.
• Assists Sales Department emails when they are on sales trips, attending trade-shows or out on vacation. Assigns necessary emails to the appropriate person.
• Responsible for investigations regarding billing
• Manages all weekly sales reports for revenue comparison.
• Manages reservation links.
• Other projects as assigned.