Assistant Manager - Service

SUMMARY

The Assistant Manager is responsible for supporting the management in all operations of a Walk On’s Sports Bistreaux while exhibiting leadership and direction to the Front of House (FOH) team. The assistant manager must have the ability to lead a high volume, food focused restaurant through detailed knowledge of Walk-On’s systems and standards, guest hospitality, team management, and leadership. He or she must be able to excel in a culture driven environment with the highest operating standards. The assistant manager must promote a fun and welcoming work environment through positive reinforcement and teamwork. The assistant manager must be able to motivate, coach, teach, develop, and inspire all team members to provide each guest with a memorable experience. The assistant manager must have the ability to promote sales and maximize financial success through in-store marketing, controlled inventory costs, and labor costs.

JOB DUTIES

• Ensure proper staffing levels by recruiting and interviewing talented team member following company guidelines.
• Manages FOH team members, including scheduling, performance feedback, and discipline.
• Is responsible for ongoing training and professional development of all team members, with a focus on the FOH team.
• Effectively communicates with management team and corporate team to ensure Walk-On’s service standards without issue.
• Drives daily, weekly, monthly, and quarterly sales goals through internal incentives.
• Prepares daily and weekly labor projections based on business performance.
• Recognizes accomplishments and creates a performance based workplace where WINNING is standard.
• Attracts customers by working with LSMs to develop and implementation of in store marketing and advertising programs.
• Works with LSMs to evaluate in store marketing program results and identify and track changing demands.
• Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement.
• Coaches and develops talent within the FOH team.
• Responsible for adhering to Walk-On’s systems and standards to increase production and productivity.
• Coaches Walk-On’s hospitality standards to ensure each guest has a memorable “Game Day” experience.
• Celebrates the wins with the team creating an energetic and supportive work environment.
• Ensures guest satisfaction by monitoring food quality and service standards through guest interactions.
• Responsible for recruiting, training, coaching, developing, and counseling FOH team.
• Responsible for all ATC, local, and state government requirements and regulations.
• Responsible for validating all FOH team members have all necessary permits pertaining to BWL service (ATC/ABO/Bar Card).
• Maintains safe, secure, and healthy facility by adhering to Walk-On’s/Ecosure safety and sanitation guidelines.
• Responsible for creating a career path for all hourly members through coaching, setting goals, and honest feedback.
• Responsible for demonstrating the Walk-On’s identity in appearance, demeanor, values, and ethics as outlined in the Walk-On’s Manager Code of Conduct.
• Responsible for driving profitability in the FOH by controlling labor and being aware of sales goals and minimize waste.
• Responsible for order, inventory, and display of all merchandise.
• Responsible for leading by example, ensuring the team before self-mentality is maintained at all levels.
• Responsible for setting the standard in both work ethic and attitude.
• Hold him or herself and team accountable for all wins and losses.

SKILLS / QUALIFICATIONS

• Must have 2 years of management experience in a full service, high volume restaurant.
• Solid track record of success in previous assignments demonstrating upward career tracking.
• Strong communication and leadership skills.
• Ability to work as a TEAM with management staff and employees.