Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Valuable experience
• Paid time off (vacation and personal/sick days)
• Health insurance
• Training & development
• Dental insurance
• Free food & snacks
• Opportunity for advancement
• Bonus based on performance
• 401(k) matching

Position Overview

Have you considered a career in insurance? If you’re outgoing, motivated, and enjoy helping people—and want to work with an experienced team and agent with 25 years of experience—this State Farm independent contractor role may be a great fit.

Our office culture is fun, competitive, and team oriented. We work hard, collaborate well, and enjoy a little friendly competition along the way that create opportunities for bonuses. We like to joke around and keep things light, so a good sense of humor goes a long way. We’re looking for someone with a growth mindset who is a true team player—motivated, adaptable, and ready to contribute to a positive, high-energy environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Ability to work in a team environment
• Ability to make presentations to potential customers
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.