Administrative Project Coordinator

Job Details:-

Job Title: Learner Care Specialist

Location: Seattle, WA Onsite

Duration: Fulltime Hire with Client TCS

Salary Range: $60,000-$80,000 a year + benefits

Job Description :-

Must Have Technical/Functional Skills:

Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.

Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.

Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).

Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.

Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).

Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.

High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.