Customer Account Manager

Customer Account Manager

LOCATION: Grain Valley / Missouri (US-MO), United States " BRAND: KBSignaling " REQUISITION ID: 11038 " JOB GRADE: 13 "

ON-SITE/REMOTE: On-site


KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today's transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.



JOB DESCRIPTION:
Position Summary
We are seeking a highly organized and customer-focused Customer Account Manager within our Customer Service team to support customers throughout the full order lifecycle-from quoting through delivery and post-order support. This role serves as a key liaison between customers and internal teams, ensuring accurate orders, timely communication, and a high level of customer satisfaction.
The ideal candidate is detail-oriented, proactive, and comfortable coordinating across sales, operations, finance, and project teams in a fast-paced environment.

Essential Functions:

Order & Quote Management

• Receive, review, and track customer and vendor quotes and orders
• Ensure accuracy and completeness of pricing, documentation, and order details
• Follow up with customers on open quotes and pending orders
• Maintain accurate records of orders, shipments, returns, and related documentation

Customer Support & Communication

• Serve as a primary point of contact for customer inquiries
• Provide timely updates on order status, shipping, and tracking information
• Resolve issues related to orders, shipping, repairs, and returns
• Act as the "Voice of the Customer," ensuring customer needs and concerns are communicated internally
• Maintain strong response times, targeting responses within two business days

Returns, Credits & Financial Support

• Provide customer interface for RMAs, credits, and exchanges
• Coordinate invoice disputes and credit issues with Accounting and Finance
• Communicate updates to customers

Customer Ownership & Service Accountability

• Own the overall customer relationship, serving as the primary point of contact and advocating for assigned accounts
• Partner closely with internal support resources to coordinate, track, and resolve customer requests across the organization
• Translate customer needs and priorities into clear internal requirements, ensuring alignment and timely follow-through
• Maintain accountability for customer commitments, delivery expectations, and service levels
• Proactively communicate status, risks, and resolution plans to customers

Systems & Process Support

• Use order management systems to track customer activity and data
• Coordinate requests with internal support teams through established workflows
• Support contract-related activities, including LTPAs, discounts, and customer agreements in coordination with Business Development, Product Management, and Finance

Required

• Bachelor's degree in business, supply chain, operations, or related field with 3+ years of relevant experience, OR

5-7 years of progressively responsible experience in customer service, order management, or operations support

• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and follow through on complex requests
• Proficiency with Customer Relationship Management systems and order management or ERP software

Preferred

• Experience supporting industrial, manufacturing, or technical products
• Familiarity with contracts, pricing structures, credits, and returns
• Experience working cross-functionally with sales, operations, and finance teams

The anticipated salary range for candidates who will work in Grain Valley is $56,900 to $85,300 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. KB Signaling is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company's 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year. Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook. 6 weeks of paid parental leave will also be available for use. Requirements for these benefits will be controlled by applicable plan documents and policies. Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements. Hired applicant will be able to purchase company stock, subject to the relevant plan documents and annual bonuses based on achievement of certain metrics of up to 4% of annual salary. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Applications for this position are accepted on an ongoing basis

What does KB Signaling have to offer you?
- Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits
- Company-paid Basic Life and Accidental Death & Dismemberment Insurance
- Company-paid Short-Term Disability Coverage
- Voluntary life, Disability, and other Supplemental coverages
- Identity Theft and Legal Protection benefits
- Health and Dependent Care Flexible Spending Accounts
- Health Savings Accounts
- Generous 401(k) plan
- Personal Paid Time Off
- Company-paid holidays


KB Signaling Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Nearest Major Market: Kansas City