Client Services & Community Relations Coordinator

Client Services & Community Relations Coordinator

Generations Home Care is seeking a compassionate, organized, and relationship-focused Client Services & Community Relations Coordinator to serve as the first point of contact for prospective clients while supporting our business development and community outreach efforts.

This position plays an important role in helping families navigate the on boarding process, building relationships with healthcare professionals and community partners, and promoting our mission throughout the communities we serve.

Responsibilities

• Respond promptly to inquiries from prospective clients, families, referral sources, and healthcare professionals.
• Conduct intake calls and gather client information.
• Schedule in-home assessments and care consultations.
• Prepare service agreements and onboarding paperwork.
• Coordinate with scheduling and caregiving teams to ensure smooth care starts.
• Maintain accurate client records in agency software.
• Follow up with new clients and families to ensure satisfaction and address concerns.
• Deliver exceptional customer service throughout the client journey.

• Assist with developing and maintaining relationships with hospitals, rehabilitation centers, senior living communities, physicians, social workers, case managers, and other referral partners.
• Schedule and coordinate marketing visits, educational presentations, networking events, and community outreach activities.
• Attend networking meetings, health fairs, chamber events, and community events as requested.
• Track referral sources, marketing activities, and lead conversions.
• Assist with preparing marketing materials, brochures, presentations, and promotional items.
• Help coordinate educational events and caregiver appreciation activities.

• Maintain accurate reports and client documentation.
• Assist with office communications and incoming calls.
• Support special projects and agency initiatives.
• Collaborate with leadership to improve client satisfaction and referral growth.
• Perform other administrative duties as assigned.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Highly organized with excellent attention to detail.
• Comfortable networking and building professional relationships.
• Ability to work independently while managing multiple priorities.
• Experience in healthcare, senior care, sales, admissions, marketing, or customer service preferred.
• Proficiency with Google Suite, Microsoft Office, and cloud-based software.
• Valid driver's license and reliable transportation for local marketing visits.

The ideal candidate is someone who enjoys connecting with people, building relationships, solving problems, and representing our agency in the community. This role requires someone equally comfortable helping a family through the onboarding process as they are introducing Generations Home Care to a new referral partner.

What We Offer

• Paid training
• Mileage reimbursement for approved business travel
• Medical, dental, vision
• 401(k)
• Paid Holidays
• Supportive, family-oriented work environment
• Opportunity to make a meaningful difference in the lives of seniors and their families