Customer Service Associate

Job Description

Job Description

DELIVER EXCEPTIONAL CUSTOMER SERVICE AT COILCRAFTPosition: Customer Service Associate – Critical Products Location: Cary, IllinoisCoilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Service Associate to support our Critical Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring orders, quotes, and returns are processed accurately while delivering exceptional service and building strong relationships.About the Role and Your ImpactProcess customer orders, quotes, returns, and related transactions accurately and efficientlyRespond to customer questions and resolve issues professionally and courteouslyCommunicate daily with customers and internal departments to ensure timely order fulfillmentPerform required customer verifications and maintain accurate recordsEscalate customer concerns when appropriate to ensure prompt resolutionManage multiple priorities while meeting individual and team performance goalsPresent a professional image in all interactions with customers and vendorsSupport a collaborative, customer-focused team environmentWho We're Looking ForHigh school diploma or equivalent2+ years of customer service experience preferredProficiency with Microsoft Office SuiteStrong verbal and written communication skillsExcellent attention to detail and organizational skillsAbility to manage multiple tasks and follow through on commitmentsProfessional, diplomatic approach to resolving customer concernsPreferred SkillsManufacturing or industrial customer service experienceExperience processing orders, quotes, or returnsERP or order management system experienceAbility to build strong relationships with internal and external customersWhy You'll Love Working at CoilcraftJoin a stable company with a 75+ year history of engineering excellenceSupport customers around the world in a collaborative environmentOpportunities for professional growth and advancementComprehensive benefits including health insurance, 401(k) with company match, and profit sharingBenefits401(k) MatchingDental InsuranceDisability InsuranceEmployee Assistance ProgramFlexible Spending AccountHealth InsuranceHealth Savings AccountLife InsurancePaid HolidaysPaid Time OffProfit SharingVision InsuranceEqual Opportunity Employer: Disability / VeteranThis position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.