EFM IT - Product Administrator

Technology Partners is currently seeking a talented IT Product Administrator. Do you have experience coordinating product development activities, managing user requests using Jira and Confluence, and supporting business goals with technical analysis? Let us help you make your next big career move a reality! What You Will Be Doing: You will support the tactical activities related to product coordination, communication, and development within the technology team. Your role will involve participating in technical meetings to define product objectives and requirements, as well as assisting in executing product strategy through stakeholder collaboration. This is a Contract position with an emphasis on prioritizing security, documentation, and process improvement. In this role, you will handle end-user requests, analyze support needs, and ensure customer satisfaction by maintaining service level agreements and providing subject matter expertise. Key Responsibilities: Assess and respond to user requests for product or service support, presenting practical solutions. Log, track, and analyze support requests, generating detailed reports on request statuses and resolutions. Escalate complex issues following established procedures to ensure timely resolution. Develop and maintain documentation for internal training and support purposes. Assist with automation and process enhancements to improve efficiency. Support product operations by providing guidance on best practices and troubleshooting. Collaborate with team members to meet project deadlines and quality standards. Communicate effectively with stakeholders through informal presentations and status updates. Maintain a high level of organization and attention to detail when managing multiple tasks. Stay current with evolving AI capabilities, industry trends, and best practices relevant to product support. Required Skills & Experience: 3+ years of relevant experience as a Product Administrator or support specialist. Proven experience working with Jira, Confluence, SharePoint, and Exchange. Strong ability to respond to user requests with effective solutions and communicate clearly. Experience managing support requests, analyzing workflows, and generating reports. Excellent organizational skills and attention to detail. Strong verbal and written communication skills, including document creation and presentation delivery. Demonstrated ability to learn quickly and adapt to new technologies. Experience with automation, process improvement, and supporting a remote work environment. High School Diploma or equivalent; technical certifications or related degree preferred. Desired Skills & Experience: Bachelor's degree in Computer Science, Information Systems, or related field. Knowledge of software development and DevOps practices, including Dynatrace. Experience performing application administrative functions and managing user requests. Ability to deliver formal presentations to large audiences. Experience working on large, moderately complex projects. Pay: $14.00 – $20.00 /hr We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship at this time or accept candidates who would require a corp-to-corp agreement. All offers of employment at Technology Partners are contingent upon clear results of a thorough background check and drug screening that meet corresponding laws and regulations at the city, state and federal level. Pay ranges are influenced by candidate qualifications, experience, and role specifics, with the actual rate determined considering skills, market conditions, and are subject to change by the employer; pay negotiations follow all state and federal legal guidelines. #J-18808-Ljbffr Technology Partners