Host

Host

As a Host at Folino Estate Winery, you are the first point of contact for our guests and serve as a key ambassador of our brand. Your role is to provide a warm, professional, and memorable welcome that reflects the elegance and hospitality Folino Estate is known for. You'll be responsible for managing reservations, coordinating guest seating, and ensuring a seamless and exceptional dining experience from the moment guests arrive until they leave.

Core Responsibilities

Guest Experience

• Create a welcoming environment for all guests by greeting them promptly and warmly upon arrival.
• Direct guests to their tables, provide menus, and ensure comfort before transitioning to server care.
• Offer knowledgeable and courteous responses to guest inquiries and requests.
• Thank guests sincerely as they leave, reinforcing a positive and lasting impression.

Reservation & Seating Management

• Manage reservations using the TOCK system, both in advance and for walk-in guests.
• Maintain a balanced and efficient seating chart in collaboration with the MOD and servers.
• Communicate accurately estimated wait times and notify guests promptly when their table is ready.
• Adjust seating arrangements as needed for call-outs, large parties, or last-minute changes.

Communication & Coordination

• Maintain open communication with Tasting Hosts and Servers to ensure smooth table turnover and guest flow.
• Answer phone calls professionally and handle inquiries regarding reservations, availability, and services.
• Assist with private events, group bookings, and special seating needs.

Presentation & Cleanliness

• Keep the host stand and surrounding area clean, organized, and presentable at all times.
• Assist in opening and closing duties per host checklists, including light cleaning and setup.
• Rearrange tables and chairs as needed to accommodate parties or shift layouts.

Supplemental Duties

• Mentor and train new Host team members as needed.
• Support dining room flow and staff coordination, ensuring prompt and courteous service.
• Assist with special event logistics and guest communication when applicable.