Customer Support / Office Assistant

Part-Time | 15-20 hours per week | $15-$18/hour Hansen’s Pool & Spa is looking for a friendly, organized and dependable Customer Support & Office Assistant to join our team. This is a great opportunity for someone who enjoys working with people, staying organized and helping a team keep things running smoothly. This position will primarily focus on customer communication and general office support, with additional administrative responsibilities supporting our Wellness Product Advisors and management team. Schedule 15-20 hours per week Shifts will generally fall between 9:00 AM and 2:00 PM Schedule will be established based on an agreement between the candidate and management Eligible employees may have access to: Paid Time Off Employee Discount SEP Retirement Plan Additional employee benefits and perks Waiting periods and eligibility requirements may apply. What You’ll Do Respond to customer inquiries by phone, email and text Answer phones and assist customers with orders, products and services Schedule service appointments and other customer appointments as directed by management Follow up with customers regarding orders, appointments and service needs Enter and maintain accurate customer and order information Assist Wellness Product Advisors with paperwork, orders, customer information and other administrative tasks Assist with service requests, warranty paperwork and customer documentation Process customer payments, deposits and other transactions as needed Help keep the office and customer records organized Assist management and the office team with general administrative tasks and projects What We’re Looking For Friendly and professional communication skills Strong organization and attention to detail Reliable and dependable Comfortable working on a computer and learning new software Ability to multitask and stay organized in a busy environment Comfortable speaking with customers by phone and in person Previous customer service or office experience is a plus, but not required About Hansen’s Pool & Spa Hansen’s Pool & Spa is a family-owned and operated business serving Southeastern Wisconsin and Northern Illinois. We specialize in swimming pools, hot tubs, saunas, patio furniture and related products and services. We are a growing company that takes pride in providing great products, knowledgeable service and a positive customer experience. If you are organized, personable and enjoy being part of a team, we would love to hear from you! Schedule: 15-20 hours per week, 4-5 days per week, generally between 9:00 AM and 2:00 PM #J-18808-Ljbffr Hansenspoolandspa