Client Relationship Manager

Benefits 401(k) match of up to 3.5% Generous Time Off with 3 weeks of PTO, plus the office is closed during the last week of December Supportive, close-knit team culture where colleagues genuinely care about one another and work collaboratively Mission-driven environment that combines the stability of a private organization with a purpose-driven approach focused on making a meaningful impact for clients Positive workplace atmosphere that values teamwork, connection, and delivering exceptional service with purpose and compassion Free parking What You’ll Do Own the client intake process from initial inquiry through onboarding by gathering required information, tracking progress, and ensuring timely follow-up Serve as the primary point of contact for clients and prospective clients by managing communications, scheduling appointments, and coordinating attorney and firm-wide calendars Prepare client correspondence, process incoming court and client documents, maintain accurate client records, and coordinate next steps with internal team members Deliver an exceptional client experience by monitoring client satisfaction, resolving concerns, and supporting ethical and compliant operations through conflict-of-interest checks and related documentation Collaborate with attorneys and team members to assess workload, prioritize tasks, and allocate resources effectively across client matters and legal projects Develop and maintain detailed timelines to ensure deadlines, client priorities, and resource availability remain aligned Track progress on assignments and projects, monitor key milestones, and proactively identify and resolve bottlenecks to keep work on schedule Utilize Excel and other workflow management tools to organize tasks, manage deadlines, evaluate operational efficiency, and support continuous process improvement initiatives What We’re Looking For Bachelor’s degree required and current Ohio Notary Public certification, or ability to obtain Ohio Notary Public certification within 60 days of the start date Strong computer proficiency, including Microsoft Outlook, Word, Excel, and cloud-based systems Exceptional judgment and attention to detail, with the ability to assess urgency, evaluate client fit, and balance client needs with firm risk Excellent communication and interpersonal skills, with a demonstrated ability to build trust, show empathy, and communicate clearly and professionally Highly organized and adaptable, with strong time management, problem-solving abilities, and the ability to manage multiple priorities effectively Professional discretion, sound decision-making skills, and a commitment to delivering an outstanding client experience Apply Today! Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. #J-18808-Ljbffr Dawson